Telemarketer at Talanta institute

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospects
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the prospect to register by demonstrating how our courses meet their needs
• Record the prospect’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet targets and facilitate future sales
• Keep records of calls and sales and record useful information

Requirements and skills

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting targets preferably over the phone
• Working knowledge of relevant computer programs (e.g. Excel)
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.