Telesales & Admin Assistant at LawAfrica Publishing Ltd

6 months temporary contract – Renewable based on performance HR & Admin Department.

Summary:

The position will be responsible for efficient and professional managing of the front office, handling office admin tasks as assigned and growing company revenues through on-phone selling and closing deals.

Principal Accountabilities:

• Receiving and directing visitors to the respective officers/offices.
• Operating the switch board and transferring phone calls.
• Ensure that LawAfrica’s phone lines are answered at all times, messages noted down in the absence of the
• parties requested, and follow up to ensure clients are assisted
• Tele-sales deliverables – Listening to customers’ needs to generate sales. This entails initiating, handling and
• closing sales with potential customers over the phone.
• Keeping up to date with all products to be able to serve customers and give the necessary recommendations
• Ensure reception area is clean, tidy and presentable with all necessary stationery and promotional material
• required
• Maintaining a call log.
• Receive, sort, record and distribution of daily mail/deliveries or parcels
• Offer and prepare refreshments for visitors to the LawAfrica premises.
• Replenish consumable and non-consumable items when they run out
• Be in charge of the staff daily welfare
• Prepare and compile tender documents Qualifications:
• A diploma or higher in Front Office or equivalent
• A minimum of 2 years of related experience required. Prior tele-sales experience at a call centre preferred
• Shown merit and ability in sales conversion at a fast-paced organisation
• Effective communication skills, both verbal and written
• Careful attention to detail.
• Ability to function independently with minimal supervision within the scope of the position.
• Computer Literate – skills required (MS Office Word and Excel).
• Solid phone/customer service skills.

Skills & Competencies:

• Pleasant and swift selling skills
• Good customer service skills
• High level of cleanliness and personal hygiene
• Excellent organizational skills
• Good communication and interpersonal skills
• Ability to prioritize assignments and perform multiple tasks.
• Excellent oral and written communication skills;
• Attention to detail;