Telesales Agent-1 at Old Mutual Kenya

Job Description

A Telesales Representative contributes to generating sales for the company by closing sales deals over the phone and maintaining good customer relationships. They must be excellent communicators with superior people skills, comfortable presenting products or services over the phone, and adept at handling complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business. They assist customers by providing solutions to their problems, replying to their queries, and offering advice and recommendations suited to their needs.

KEY TASKS AND RESPONSIBILITIES

• Follow set communication guidelines in addressing various customer issues.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Aggressively create and pursue new leads to ensure weekly and monthly individual targets are met.
• Initiate sales with potential customers over the phone.
• Manage the sales pipeline and update the team leader on progress.
• Ask questions to engage customers and keep the conversation going.
• Listen to customers' needs to generate repeat sales.
• Answer customers' questions on products.
• Call existing and potential customers to persuade them to retain or purchase company products and services.
• Qualify leads and follow up as appropriate.
• Continually meet or exceed weekly and monthly targets with respect to call volume and sales.
• Place outbound calls to customers to promote new products and services.
• Ensure call records are properly stored and organized in a call centre database.
• Develop and sustain solid relationships with customers to encourage repeat business.
• Ensure daily shift call quotas and set targets are achieved.
• Provide periodic reports to company management on work activities.
• Upsell products and services to customers when providing telecommunication solutions.

SKILLS AND COMPETENCIES

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyze data and develop recommendations
• Strong verbal and written communication skills
• Always maintains a professional/customer service focus

KNOWLEDGE & EXPERIENCE

• Proven experience as telesales representative or any other sales role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Outstanding negotiation skills with the ability to resolve issues and address complaint

QUALIFICATIONS

• Degree or Diploma in a business-related field
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g., ACII, COP preferred.