Telesales Agent- Mombasa at Brites Management

DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with customers through effective communication, understanding their needs, and offering tailored solutions.
• Conduct outbound sales calls to potential customers from provided leads or databases.
• Maintain a comprehensive understanding of our products/services to provide accurate information and answer customer queries.
• Follow up with potential leads and prospects to convert inquiries into sales.
• Provide regular reports on sales performance, customer feedback, and market trends to the Sales Manager.
• Accurately record customer interactions, sales, and feedback in our CRM system.
• Work closely with other team members and departments to ensure a seamless customer experience.
• Achieve and exceed sales targets and performance metrics as set by the Sales Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in a Business Related Course
• Minimum of 2 years experience in customer service or sales
• Excellent verbal communication and interpersonal skills with a persuasive and engaging style.
• Strong problem-solving skills and the ability to handle objections effectively.