Telesales & Client Success Executive at UlizaLinks

Client Management & Sales Execution

• Handle all inquiries from Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria, ensuring every lead is engaged and converted.
• Follow up with all leads aggressively—no lost clients, no missed opportunities.
• Convert inquiries into confirmed orders & repeat customers using relationship-based selling.
• Maintain 100% CRM data accuracy—every client interaction must be logged in real-time.
• Conduct high-quality cold calls to businesses, hotels, event organizers, and potential buyers.
• Sell with strategy, not pressure—understand client needs and provide solutions.
• Assist clients with quotations, invoices, and order confirmations while ensuring seamless service.

Follow-Up & Conversion Optimization

• Implement a strict follow-up strategy to ensure maximum conversion of leads.
• Maintain a response time of under 5 minutes for all new inquiries.
• Ensure 85%+ conversion rate for warm leads.
• Track and push clients through the full sales funnel (Inquiry → Quotation → Order → Repeat Purchase).
• Build strong relationships to secure long-term contracts and increase client retention.

CRM & Sales Process Management

• Use Zoho CRM to manage all leads—zero lost data, zero missed follow-ups.
• Handle 3CX calls professionally, ensuring all international client calls are tracked and analyzed.
• Maintain detailed records of inquiries, follow-ups, closed deals, and lost opportunities.
• Identify and implement strategies to increase client lifetime value.
• Provide daily, weekly, and monthly reports on sales performance and client engagement.

Efficiency & Digital Tools Mastery

• Excel in fast typing and accurate data entry for CRM and reports.
• Proficiency in Microsoft Word for writing proposals, quotations, and business emails.
• Use Canva to create client presentations and promotional offers.
• Quick adaptability to Zoho CRM, 3CX, and other business software.

Key Performance Indicators (KPIs)

• 85%+ conversion rate for warm leads.
• Zero missed follow-ups—every inquiry must be engaged.
• CRM data accuracy: 100%—all client interactions must be logged.
• Client response time: Under 5 minutes for new inquiries.
• Daily call target: Minimum of 50 quality calls.
• Repeat business: 90%+ of satisfied customers must return.

Qualifications & Skills Required

• Minimum of 2 years experience in Telesales, Inside Sales, or Client Relationship Management.
• Proven ability to convert inquiries into confirmed sales.
• Strong experience using Zoho CRM, 3CX, and Excel for tracking sales pipelines.
• Fast & accurate typing skills (Speed above 50 WPM preferred).
• Exceptional follow-up skills—zero missed leads, immediate engagement.
• Excellent communication and relationship-building skills.
• Professional email etiquette & Microsoft Word proficiency.
• Basic Canva design skills for client presentations and offers.
• Ability to manage clients across multiple African countries.

Benefits
Salary & Benefits

• Salary: KES 18000 (Net Pay) + Commissions
• Performance-based bonuses for exceeding targets.
• Career growth opportunities in sales management & business development in different countries.
• Fast-paced, high-performance sales culture—only top performers will thrive.