Telesales Specialist at Pyypl Ltd.

WHAT WILL YOU BE DOING?

The successful candidate will ensure retention and acquisition of high value customers through telesales. You will contribute to generating sales and promoting Card Usage for our company and be responsible for closing sales deals over the phone and maintaining good customer relationships.

As the Telesales Specialist you will be required to:

• Tele-selling: Calling our existing customers to upgrade them to NPU (New Paying Users) and RPU (Repeat Paying Users), upsell and cross sell any other products which the company has to offer.
• Ensure all engagement communications meet the quality and consistency standards for the company.
• Talk time objectives: To adhere to expected talk time benchmarks to maximize productivity.
• Provide existing and prospective clients with service information by explaining procedures, answering questions and queries, and providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues to management and follow-up of customer concerns.
• Accurately document all customer interaction information as per standard operating procedures.
• Identify customer service process gaps and recommend improvement in procedures.
• Troubleshoot Mobile App Related issues and provide first level resolutions to the users.

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS POSITION?

• Must be an excellent communicator and have superior people skills.
• Experience (>3 years) working in a Telesales or Customer Experience environment is an added advantage.
• Fintech product knowledge: especially Cards, is an added advantage.
• Proven sales experience and performance.
• Excellent interpersonal and problem-solving skills.
• Must be comfortable presenting products or services over the phone as well as dealing with complaints.
• Prior experience using a CRM system is a must.