Teller (Nairobi) at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

Customer Service:

• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
• Consistently meet and exceed service standards set for customer services.

Service Quality & Business Operations Control:

• Adherence to all established Banks’ Policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
• To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

Internal Process

• Checking notes & denominations to ensure accurate delivery of cash to customers.
• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales).
• Responsible for custodianship of securities as assigned by the Branch Manager.
• To facilitate and participate in the achievement of branch sales targets.

Training & Development:

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies, and procedures.
• Maintain effective relationships with supervisors and peers to ensure teamwork.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

• Minimum Bachelor's Degree  

Training/Skills

• Ability to apply Sharia principles to Bank’s transactions
• Ability to deal with numbers.
• Ability to distinguish fake notes & security items and suspicious cases.
• Banking knowledge
• Computer Skills

Work Experience :

• Minimum 2 years Experience.

Competencies:

• Communication skills
• Assertiveness
• Customer focus
• Team orientation
• Shariah. Banking services (types and Sharia provisions)
• Shariah. Foundations & principles of Islamic finance