Teller – Nairobi at DIB Bank Kenya Limited (DIBBKE)

Job Purpose  

• Deliver timely, friendly & error-free services for all customers to ensure the fulfillment of customer requirements by providing an accurate financial transaction service (Cash Management, Security items, Cheques) as per the Bank’s policies and procedures. 

 Key Responsibilities 

Customer Service 

• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time. 
• Consistently meet and exceed service standards set for the customer services. 
• Service Quality & Business Operations Control 
• Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk  
• To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements. 

Internal Process 

• Checking notes & denominations to ensure accurate delivery of cash to customers.  
• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately. 
• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales)  
• Responsible of custodianship of securities as assigned by the Branch Manger 
• To facilitate and participate in the achievement of branch sales target. 

Training & Development 

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. 
• Maintain effective relationship with supervisors and peers to ensure teamwork. 
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor. 

Job Specification

Education     

• Minimum Bachelor’s degree   

Training Skills     

• Ability to apply Sharia principles on Bank’s transactions. 
• Ability to deal with numbers. 
• Ability to distinguish fake notes & security items and suspicious cases. 
• Banking knowledge 
• Computer Skills 

Work Experience     

• At least two years in a similar position 

Competencies     

• Communication skills 
• Assertiveness 
• Customer focus 
• Team orientation 
• Understanding of Sharia Banking principles will be an added advantage.