Tembo Program Manager at Medecins Sans Frontieres (MSF)

GENERAL OBJECTIVE 

• The Tembo Program Manager will work within the Tembo team and will report hierarchically and functionally to the Deputy Head of Tembo.

This position will play a key role in the following areas: 

• Plans, coordinates and ensure the effective delivery of various projects and initiatives ensuring their alignment with Tembo Business Case (2025) and Tembo Strategic Plan (2026-2028), identifying key dependencies between different areas and activities. 
• Supervises the team of technical coordinators and the consultancies and external providers involved in the different projects and initiatives.
• Follows-up and reports on the progress of each project with the different MSF partners involved to ensure enhanced and effective collaboration. 

For this, the Program Manager will collaborate with all Tembo team members (composed by a diverse group of managers and technical experts) but also with Tembo key stakeholders & partners across the MSF movement. S/he will also participate in transversal efforts and sharing responsibility for strategic stakeholder engagement dossiers.

KEY RESPONSIBILITIES

Planning, coordination & delivery of projects

• Oversee all aspects of assigned projects: set deadlines, assign responsibilities, and monitor and summarize progress of the project; prepare reports for upper management and external partners regarding the project's status.
• Provide an overview of all projects’ activities under his/her responsibility and oversee their effective and consistent planning, coordination & implementation.
• Manages technology providers including development of strategic partnerships, negotiation of contracts, monitoring service delivery, and addressing performance issues in collaboration with Tembo IT.
• Use data analytics to assess risks, opportunities, sustainability, financial and long-term impacts of projects & initiatives on the organization, to determine viability of projects and provide input Tembo strategy. Ensure the correct transition of projects to regular service operations (when applicable), meeting defined requirements and needs and ensuring proper documentation.

Team Leadership and Process Oversight

• Lead and supervise Tembo’s technical coordinators, consultants, and external providers, ensuring alignment with HR standards and performance expectations.
• Support team members’ professional development and foster a collaborative and cross-functional working environment.
• Establish and promote standard project management processes, methodologies, and best practices across the team.
• Stay informed on trends, innovations, and strategic developments in digital learning ecosystems, project management, and cross-OC collaboration.
• Serve as a resource to the team and wider stakeholders for effective program implementation and coordination.

Engagement & collaboration with Tembo team & MSF partners

• Collaborates with Tembo Management Team (MT) & external partners in the management of the projects monitoring progress and ensuring alignment with strategic objectives, leading efforts when needed in terms of implementation and/or operationalization.
• Support Tembo team members by providing & promoting effective project management methodologies, encouraging cross-departments collaboration and advising project leads in their implementation.
• Support the Tembo MT in designing appropriate reporting processes to allow adequate monitoring & evaluation of projects according to Tembo Business Case, Tembo Strategic Plan  & partners’ needs.
• Ensure that proper engagement with stakeholders is in place and at the core of all projects and initiatives.
• Identify critical gaps, conduct analyses, and identify strategic opportunities with Tembo team, through a participatory approach (workshops, interviews, etc).
• Engage with Tembo’s stakeholders and other corresponding platforms & forum to prioritize strategic directions. 
• Create opportunities for improvement within the Tembo framework. Keep attentive to new opportunities of collaboration or innovation with MSF partners.

SELECTION CRITERIA

• Minimum of 4 years of experience in management of complex projects involving diverse teams & multiple stakeholders.
• University degree in a relevant field (Project Management, Business Administration, Digital Learning & Development, Engineering, etc.), OR equivalent work experience.
• Previous experience in the international humanitarian sector and/or with MSF (including field experience) is a strong asset. 
• Excellent negotiation, conflict management and problem-solving skills. 
• Excellent organizational, analytical and planning skills. 
• Demonstrated communication and facilitation skills, including in multicultural settings.
• Experience in coaching & developing staff in project management methodologies & best practices. 
• Relevant experience in managing complex groups of stakeholders & strong networking skills.
• Experience in organizational and change management is an advantage.
• Fluency in English is required. Fluency in Spanish and/or French and/or Arabic is highly desirable. 
• Solid digital skills (Word, Excel, PPT, Power BI, Mural etc…).

Closing date: September 7th, 2025