Jobs at Medecins Sans Frontieres (MSF)

GENERAL OBJECTIVE 

• The Tembo Program Manager will work within the Tembo team and will report hierarchically and functionally to the Deputy Head of Tembo.

This position will play a key role in the following areas: 

• Plans, coordinates and ensure the effective delivery of various projects and initiatives ensuring their alignment with Tembo Business Case (2025) and Tembo Strategic Plan (2026-2028), identifying key dependencies between different areas and activities. 
• Supervises the team of technical coordinators and the consultancies and external providers involved in the different projects and initiatives.
• Follows-up and reports on the progress of each project with the different MSF partners involved to ensure enhanced and effective collaboration. 

For this, the Program Manager will collaborate with all Tembo team members (composed by a diverse group of managers and technical experts) but also with Tembo key stakeholders & partners across the MSF movement. S/he will also participate in transversal efforts and sharing responsibility for strategic stakeholder engagement dossiers.

KEY RESPONSIBILITIES

Planning, coordination & delivery of projects

• Oversee all aspects of assigned projects: set deadlines, assign responsibilities, and monitor and summarize progress of the project; prepare reports for upper management and external partners regarding the project's status.
• Provide an overview of all projects’ activities under his/her responsibility and oversee their effective and consistent planning, coordination & implementation.
• Manages technology providers including development of strategic partnerships, negotiation of contracts, monitoring service delivery, and addressing performance issues in collaboration with Tembo IT.
• Use data analytics to assess risks, opportunities, sustainability, financial and long-term impacts of projects & initiatives on the organization, to determine viability of projects and provide input Tembo strategy. Ensure the correct transition of projects to regular service operations (when applicable), meeting defined requirements and needs and ensuring proper documentation.

Team Leadership and Process Oversight

• Lead and supervise Tembo’s technical coordinators, consultants, and external providers, ensuring alignment with HR standards and performance expectations.
• Support team members’ professional development and foster a collaborative and cross-functional working environment.
• Establish and promote standard project management processes, methodologies, and best practices across the team.
• Stay informed on trends, innovations, and strategic developments in digital learning ecosystems, project management, and cross-OC collaboration.
• Serve as a resource to the team and wider stakeholders for effective program implementation and coordination.

Engagement & collaboration with Tembo team & MSF partners

• Collaborates with Tembo Management Team (MT) & external partners in the management of the projects monitoring progress and ensuring alignment with strategic objectives, leading efforts when needed in terms of implementation and/or operationalization.
• Support Tembo team members by providing & promoting effective project management methodologies, encouraging cross-departments collaboration and advising project leads in their implementation.
• Support the Tembo MT in designing appropriate reporting processes to allow adequate monitoring & evaluation of projects according to Tembo Business Case, Tembo Strategic Plan  & partners’ needs.
• Ensure that proper engagement with stakeholders is in place and at the core of all projects and initiatives.
• Identify critical gaps, conduct analyses, and identify strategic opportunities with Tembo team, through a participatory approach (workshops, interviews, etc).
• Engage with Tembo’s stakeholders and other corresponding platforms & forum to prioritize strategic directions. 
• Create opportunities for improvement within the Tembo framework. Keep attentive to new opportunities of collaboration or innovation with MSF partners.

SELECTION CRITERIA

• Minimum of 4 years of experience in management of complex projects involving diverse teams & multiple stakeholders.
• University degree in a relevant field (Project Management, Business Administration, Digital Learning & Development, Engineering, etc.), OR equivalent work experience.
• Previous experience in the international humanitarian sector and/or with MSF (including field experience) is a strong asset. 
• Excellent negotiation, conflict management and problem-solving skills. 
• Excellent organizational, analytical and planning skills. 
• Demonstrated communication and facilitation skills, including in multicultural settings.
• Experience in coaching & developing staff in project management methodologies & best practices. 
• Relevant experience in managing complex groups of stakeholders & strong networking skills.
• Experience in organizational and change management is an advantage.
• Fluency in English is required. Fluency in Spanish and/or French and/or Arabic is highly desirable. 
• Solid digital skills (Word, Excel, PPT, Power BI, Mural etc…).

Closing date: September 7th, 2025

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GENERAL OBJECTIVE

• The LMS Technical Referent is responsible for the effective administration, maintenance, and optimization of the Totara LMS platform and the monitoring of its supporting infrastructure. Acting as technical point of contact, this role ensures the system’s stability, security, and compliance while aligning platform capabilities with organizational needs and MSF standards. The LMS Technical Referent manages system configurations and user roles/access, oversees integrations with third-party tools, and supports troubleshooting and incident resolution. Additionally, the role proactively monitors technological advancements to ensure the LMS evolves to meet the changing demands of users and stakeholders while ensuring alignment with MSF digital transformation strategies.

KEY RESPONSIBILITIES

Platform Administration

• Perform daily administration of the Totara LMS platform, including configuration, maintenance, and monitoring ensuring alignment with MSF’s IT governance frameworks.
• Actively analyze and advise on identified functional and technical needs, in close collaboration with the Tembo Digital Learning team, other Tembo team members and stakeholders.
• Implement and configure new Totara LMS features in alignment with internal and external evolving needs.
• Analyze and oversee the introduction of critical architecture changes if/when needed, ensuring prior risk assessment and documentation.
• Manage plugin implementation, updates and deprecation ensuring compatibility and system stability. Supervise that the supplier is conducting regular system checks to ensure uptime and performance targets are met and report on the system health checks. 
• Supervise that the supplier applies updates, patches, and version upgrades as needed on the Totara LMS platform and Mobile App.
• In coordination with the responsible of the Service Operations service, troubleshoot, resolve or escalate to the supplier technical problems of medium to high complexity reported by users or stakeholders.

Security and Compliance

• Ensure security protocols and best practices are in place to protect platform data and user privacy, in line with MSF Information Security and Data Protection Policies.
• Ensure compliance with relevant regulations (e.g., GDPR, data protection policies).
• Monitor, respond and/or escalate security incidents or vulnerabilities, ensuring they are handled according to MSF security incident management processes.
• Oversee that the supplier provides secure storage and backup of LMS data in line with contractual agreements and industry standards.
• Verify that the supplier manages user data retention and deletion in line with their services contractual agreements and industry standards, and and MSF data governance rules.

Infrastructure and Third-party systems 

• Coordinate with the external supplier and the Projects & IT MSF OCBA on the Tembo infrastructure management, including production, staging and sandbox environments.
• Manage and maintain integrations between Totara and other systems (e.g., SSO, future potential integration with Microsoft products, etc), ensuring interoperability and security compliance.
• Ensure that all infrastructure and integrations adhere to MSF’s IT architecture and governance standards.

Roles and Permissions

• Manage both existing and new archetypes, user roles, permissions, access controls, etc.
• Ensure role-based access aligns with organizational policies, MSF’s Information Security requirements, and international data protection regulations.

Innovation and Evolution

• Proactively monitor Totara LMS platform and Totara Mobile App product evolution, assessing their applicability and value to MSF operational contexts.
• Keep up with evolving technologies and identify opportunities for improvement and increased efficiency, and potential alignment with MSF’s digital transformation initiatives.

SELECTION CRITERIA

Education and experience

• University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
• Minimum 3 years full stack experience working with Learning Management Systems (LMS), preferably Totara. 
• Experience in software lifecycle: implementation, QA, upgrades, etc. 
• Experience in system monitoring, configuration, and performance optimization.
• Understanding of infrastructure management across production, staging, and sandbox environments.
• Knowledge of security best practices, including access control and incident response. 
• Experience ensuring compliance with data protection standards and managing data retention/deletion. Familiarity with data privacy principles and regulations (eg. GDPR) is a plus.
• Basic scripting or programming skills (e.g., PHP, HTML/CSS, SQL) are a plus.
• Languages: Full proficiency in English required; other languages valuable (French, Spanish, Arabic are a plus).

IT

• Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio, Sharepoint, Office365.
• Knowledge about Learning Management Systems (Totara, Moodle, Cornestone, etc.).
• Knowledge about eLearning authoring tools.
• Knowledge in SCORM standard and others such as H5P.
• Desirable knowledge about LAMP environments, particularly PHP.
• Desirable knowledge in HTML, CSS wed development languages.
• Knowledge of authentication tools and protocols is a plus (SSO, LDAP…).
• Knowledge about UX/UI is a plus.
• Knowledge of database management and basic troubleshooting.

Closing date: September 7th, 2025

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Placement Within The Organisational Chart

• The Technician will work within the Projects & IT Office, in the Apps4OPS Team, and s/he will be hierarchically accountable to the eHealth Manager.

In order to support and enhance information systems, and provide an easy access to reliable data for reporting and analysis, the Technician will work closely with:

• Other team members in the Apps4OPS Team and eHealth team in the Medical Department for the development of new systems and the maintenance of existing systems
• Dedicated project teams for the requirement gathering, design, configuration, development and deployment of new systems
• Relevant positions in Operations (field and headquarters), Medical and Logistical Departments during implementation and ongoing support of systems
• Relevant positions within P&IT Office and other MSF operational directorates

RESPONSIBILITIES AND MAIN TASKS

• Translate client needs into technical requirements and adapted solutions for the organization
• Participate in the development of new solutions or evolutions on existing solutions either on her/his own or as part of a project team
• Manage task completion through external service providers
• Maintain systems and applications under the responsibility of Apps4OPS Team
• Update documentation related to applications (instructions, manuals, training modules)
• Provide technical support to users 
• Maintain log of required repairs and maintenance initiatives for solutions
• Stay up-to-date on latest technologies and applications
• Design and optimize data models and standards, databases and information flow processes
• Perform integration of data and processes into new and existing applications
• Ensure compliance with MSF OCBA Information Security policies
• Ensure that application developments are applied consistently across different environments (development, integration, production)
• Consider risks before any intervention in production systems
• Execute system validation tests and procedures
• Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians…)
• Support training sessions and adoption interventions, including field visits, if required
• Stay up-to-date on other MSF movement technical solutions and contribute to mutualize efforts whenever possible

SELECTION CRITERIA

Education and experience

• Technical background: University degree in a technical field (e.g., Software Engineering, Telecommunications, etc.) with a focus on applications and data architecture.
• 3 years experience in a comparable position: Minimum 3 years in roles such as Data Architect, Front-end Programmer/ Developer, Software Engineer or similar, but with a focus on applications and data architecture.
• Business analyst experience in relation to applications
• Experience in eHealth domain in humanitarian organizations very advantageous
• Excellent documentation and organisational skills
• Knowledgeable in software development cycle
• Experience in providing second-line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance
• Availability for short trips to the field, according to project plans
• Excellent English required. French/Spanish/Arabic/Portuguese advantageous

Technical Knowledge

• Knowledgeable on programming languages and frameworks: Javascript (React, nodeJS), advanced SQL modelling and querying, scripting…
• Knowledgeable on web applications based on Tomcat (administration and debugging)
• Good command of technologies already used in the organization very advantageous:
• DHIS2 (as MSF OCBA’s Health Management Information System)
• Mobile Data Collection Tools (KoBo, Solstice)
• Community Health Toolkit
• PowerPlatform applications (PowerApps, PowerAutomate…)
• High command of advanced Excel functionality is an asset
• Good command of virtual machines and cloud services (e.g. AWS, Azure…) is an asset

Closing date: September 7th, 2025

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CONTEXT OF THE POST

• The Accountancy Service is part of the Finance Department, and currently is composed by 10 employees. This service comprises the Field Accountancy area and the General Accounting area, in MSF OCBA. The main objective of this service is to guarantee the reliability of the financial statements of the organization and to define the financial-accounting policies agreed with Finance Direction. To obtain that is necessary the management of accounting processes and control in the Field, HQ and any other MSF OCBA entity to ensure the accountability at financial-accounting level.
• The Accountancy Technical Referent is part of the Field Accountancy area, and she is accountable to the Field Accountancy Coordinator. The Field Accounting area guarantee the reliability of the accountancy in MSF OCBA missions and ensures the accounting support to regular and emergency missions.
• The main objective of this position is, in one hand, to guarantee the implementation of the accounting directions and regulations set by Finance Department to ensure field management accounts are complied with, and in other hand, to monitor and support a portfolio of MSF OCBA missions regarding the accountancy management, while being functionally responsible for the Accounting Mangers in those missions (regular and emergency missions). Apart from, the Accountancy Technical Referent participates in (non-specific) efforts related with field accountancy management optimization, IT systems development and functional ownership, as well as development of accountancy management procedures and trainings for all finance staff in the field. This position can be based in any OCBA hub.

RESPONSIBILITIES AND MAIN TASKS

Finance-Accounting Policies and procedures implementation in OCBA missions

• Responsible for carrying out the appropriate actions to implement the MSF OCBA Financial-Accounting Policies in the field involving complying with accounting principles and regulations in order to guarantee the fulfilment of the principles of transparency and accountability and the accounting regulations set by MSF OCBA for field accounting management purposes.
• Guarantee and monitor coherence and reliability for accounting records of the mission under his/her responsibility, ensuring respect for accounting and management processes and for the existing Financial-Accounting Policies.
• Carries out financial internal controls and audits of the missions/projects she/he oversees.
• Collaboration in the definition of MSF OCBA financial –accounting procedures. Elaboration and update of procedure documentation.
• Proactively identify and/or anticipate areas of improvements, work methodology, challenges and financial risks in his/her area of expertise.

Field Support and Monitoring

• Functionally responsible of the Accounting Managers (ACMAs) included in her/his portfolio of regular and emergency OCBA missions.
• Provide guidance and technical support to the Accounting Mangers for accounting management processes, monitoring entry data in accountancy systems with guidance in complex accounting registration. Ensure coherence between the data coming from the missions and MSF’s general accounts ensuring accountability and transparency.
• Provide guidance and technical support to the missions under her/his portfolio to ensure an appropriate support documentation of the accounting registers and an appropriate storage and archiving of these documents.
• Collaborate and provide guidance in the managerial skills development and career development of the ACMAs with special focus to the PMS process (Performance Management System).
• Responsible of Briefing/Debriefing in the accounting frame and tools for field financial positions as ACMAs and Financial Coordinators (Fincos). If needed, also Financial Admins and any other position required (direct contact with pool management to detect new admissions to be briefed).
• Supervise field monthly and annual closings of mission’s accounting being the internal controls and mechanisms under her/his responsibility.
• Supervise and follow up accounting deadlines in order to ensure that these are met by the mission. Propose solutions to the mission to achieve the deadlines.
• Regularly monitors accounting KPI’s. Actions taken and report to team involved (Finoco, Finco, Acma, ….) if needed.
• Collaborate in the recruitment process of a new Acma together with the mission.
• Availability for field visits, if needed 2 times /year.

System –functional ownership and development

• Focal point of accounting IT tools for the OCBA missions included in her/his portfolio.
• Functional ownership of accounting management IT tools with capacity to be involved in new developments.

Procedures and training

• Providing training regarding Financial-Accounting Policies, accounting tools and procedures to the Accounting Managers and Fincos and collaborate to facilitate that the rest of the field accounting team receives the adequate trainings. 
• Proactive collaboration in the development of accountancy training materials and written procedures regarding MSF OCBA accountancy.
• Proactive collaboration in workshops and webinars regarding MSF OCBA accountancy in the finance-accountancy OCBA scope with special focus in the inclusion of field accounting teams. Participation, if needed, in PPD financial part and any other OCBA training.

Optimization of MSF OCBA accountancy management

• Collaboration in the definition of optimization priorities in the frame of a continuous follow up of the missions looking for simplicity and efficiency.
• Data base analysis with the aim of identifying potential improvements in that sense.

Coordination with other Units/Departments

• Daily working with colleagues in the Accountancy, Treasury and Management Control Services regarding methodology, planning and organization and follow up action plans.
• Continuous collaboration with the Operational Finance Unit (Finop) and specifically with each Finoco in the frame of each financial mission follow up of her/his portfolio. 
• Proactive collaboration with colleagues from other functional departments (medical, HR, supply, logistics, operations) regarding collaborative topics and working groups in cross-projects.
• Participation in intersectional platform representing OCBA Field Accountancy area if needed.

SELECTION CRITERIA

Education and Experience

• Higher degree in Business Administration, Economics or similar.
• MSF experience of minimum two years in financial department including field and/or HQ. 
• MSF field experience of minimum one year, in financial department as Accounting Manager and/or Financial Coordinator.
• Experience of minimum 1 year in a similar position in Finances Departments of large organizations or companies. 
• Excellent English required. French/Arabic/Spanish: Several of these languages will be considered highly desirable.
• Advanced knowledge of Microsoft Office.
• Knowledge of ERP systems and highly desirable good command of FFC tool.

Closing date: September 7th, 2025