Tembo LMS Technical Referent at Medecins Sans Frontieres (MSF)

GENERAL OBJECTIVE

• The LMS Technical Referent is responsible for the effective administration, maintenance, and optimization of the Totara LMS platform and the monitoring of its supporting infrastructure. Acting as technical point of contact, this role ensures the system’s stability, security, and compliance while aligning platform capabilities with organizational needs and MSF standards. The LMS Technical Referent manages system configurations and user roles/access, oversees integrations with third-party tools, and supports troubleshooting and incident resolution. Additionally, the role proactively monitors technological advancements to ensure the LMS evolves to meet the changing demands of users and stakeholders while ensuring alignment with MSF digital transformation strategies.

KEY RESPONSIBILITIES

Platform Administration

• Perform daily administration of the Totara LMS platform, including configuration, maintenance, and monitoring ensuring alignment with MSF’s IT governance frameworks.
• Actively analyze and advise on identified functional and technical needs, in close collaboration with the Tembo Digital Learning team, other Tembo team members and stakeholders.
• Implement and configure new Totara LMS features in alignment with internal and external evolving needs.
• Analyze and oversee the introduction of critical architecture changes if/when needed, ensuring prior risk assessment and documentation.
• Manage plugin implementation, updates and deprecation ensuring compatibility and system stability. Supervise that the supplier is conducting regular system checks to ensure uptime and performance targets are met and report on the system health checks. 
• Supervise that the supplier applies updates, patches, and version upgrades as needed on the Totara LMS platform and Mobile App.
• In coordination with the responsible of the Service Operations service, troubleshoot, resolve or escalate to the supplier technical problems of medium to high complexity reported by users or stakeholders.

Security and Compliance

• Ensure security protocols and best practices are in place to protect platform data and user privacy, in line with MSF Information Security and Data Protection Policies.
• Ensure compliance with relevant regulations (e.g., GDPR, data protection policies).
• Monitor, respond and/or escalate security incidents or vulnerabilities, ensuring they are handled according to MSF security incident management processes.
• Oversee that the supplier provides secure storage and backup of LMS data in line with contractual agreements and industry standards.
• Verify that the supplier manages user data retention and deletion in line with their services contractual agreements and industry standards, and and MSF data governance rules.

Infrastructure and Third-party systems 

• Coordinate with the external supplier and the Projects & IT MSF OCBA on the Tembo infrastructure management, including production, staging and sandbox environments.
• Manage and maintain integrations between Totara and other systems (e.g., SSO, future potential integration with Microsoft products, etc), ensuring interoperability and security compliance.
• Ensure that all infrastructure and integrations adhere to MSF’s IT architecture and governance standards.

Roles and Permissions

• Manage both existing and new archetypes, user roles, permissions, access controls, etc.
• Ensure role-based access aligns with organizational policies, MSF’s Information Security requirements, and international data protection regulations.

Innovation and Evolution

• Proactively monitor Totara LMS platform and Totara Mobile App product evolution, assessing their applicability and value to MSF operational contexts.
• Keep up with evolving technologies and identify opportunities for improvement and increased efficiency, and potential alignment with MSF’s digital transformation initiatives.

SELECTION CRITERIA

Education and experience

• University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
• Minimum 3 years full stack experience working with Learning Management Systems (LMS), preferably Totara. 
• Experience in software lifecycle: implementation, QA, upgrades, etc. 
• Experience in system monitoring, configuration, and performance optimization.
• Understanding of infrastructure management across production, staging, and sandbox environments.
• Knowledge of security best practices, including access control and incident response. 
• Experience ensuring compliance with data protection standards and managing data retention/deletion. Familiarity with data privacy principles and regulations (eg. GDPR) is a plus.
• Basic scripting or programming skills (e.g., PHP, HTML/CSS, SQL) are a plus.
• Languages: Full proficiency in English required; other languages valuable (French, Spanish, Arabic are a plus).

IT

• Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio, Sharepoint, Office365.
• Knowledge about Learning Management Systems (Totara, Moodle, Cornestone, etc.).
• Knowledge about eLearning authoring tools.
• Knowledge in SCORM standard and others such as H5P.
• Desirable knowledge about LAMP environments, particularly PHP.
• Desirable knowledge in HTML, CSS wed development languages.
• Knowledge of authentication tools and protocols is a plus (SSO, LDAP…).
• Knowledge about UX/UI is a plus.
• Knowledge of database management and basic troubleshooting.

Closing date: September 7th, 2025