Applications Technician at Medecins Sans Frontieres (MSF)

Placement Within The Organisational Chart

• The Technician will work within the Projects & IT Office, in the Apps4OPS Team, and s/he will be hierarchically accountable to the eHealth Manager.

In order to support and enhance information systems, and provide an easy access to reliable data for reporting and analysis, the Technician will work closely with:

• Other team members in the Apps4OPS Team and eHealth team in the Medical Department for the development of new systems and the maintenance of existing systems
• Dedicated project teams for the requirement gathering, design, configuration, development and deployment of new systems
• Relevant positions in Operations (field and headquarters), Medical and Logistical Departments during implementation and ongoing support of systems
• Relevant positions within P&IT Office and other MSF operational directorates

RESPONSIBILITIES AND MAIN TASKS

• Translate client needs into technical requirements and adapted solutions for the organization
• Participate in the development of new solutions or evolutions on existing solutions either on her/his own or as part of a project team
• Manage task completion through external service providers
• Maintain systems and applications under the responsibility of Apps4OPS Team
• Update documentation related to applications (instructions, manuals, training modules)
• Provide technical support to users 
• Maintain log of required repairs and maintenance initiatives for solutions
• Stay up-to-date on latest technologies and applications
• Design and optimize data models and standards, databases and information flow processes
• Perform integration of data and processes into new and existing applications
• Ensure compliance with MSF OCBA Information Security policies
• Ensure that application developments are applied consistently across different environments (development, integration, production)
• Consider risks before any intervention in production systems
• Execute system validation tests and procedures
• Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians…)
• Support training sessions and adoption interventions, including field visits, if required
• Stay up-to-date on other MSF movement technical solutions and contribute to mutualize efforts whenever possible

SELECTION CRITERIA

Education and experience

• Technical background: University degree in a technical field (e.g., Software Engineering, Telecommunications, etc.) with a focus on applications and data architecture.
• 3 years experience in a comparable position: Minimum 3 years in roles such as Data Architect, Front-end Programmer/ Developer, Software Engineer or similar, but with a focus on applications and data architecture.
• Business analyst experience in relation to applications
• Experience in eHealth domain in humanitarian organizations very advantageous
• Excellent documentation and organisational skills
• Knowledgeable in software development cycle
• Experience in providing second-line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance
• Availability for short trips to the field, according to project plans
• Excellent English required. French/Spanish/Arabic/Portuguese advantageous

Technical Knowledge

• Knowledgeable on programming languages and frameworks: Javascript (React, nodeJS), advanced SQL modelling and querying, scripting…
• Knowledgeable on web applications based on Tomcat (administration and debugging)
• Good command of technologies already used in the organization very advantageous:
• DHIS2 (as MSF OCBA’s Health Management Information System)
• Mobile Data Collection Tools (KoBo, Solstice)
• Community Health Toolkit
• PowerPlatform applications (PowerApps, PowerAutomate…)
• High command of advanced Excel functionality is an asset
• Good command of virtual machines and cloud services (e.g. AWS, Azure…) is an asset

Closing date: September 7th, 2025