Temporary Assistant – ICT Service Desk at Capital Markets Authority (CMA)

TEMPORARY ASSISTANT – ICT SERVICE DESK– 1 POSITION

The job holder will be reporting to the Senior Officer, ICT Infrastructure and will be responsible for for providing basic level technical support, logging and assignment of all helpdesk requests received for timely resolution and support.

Contract Period: 6 Months

The key responsibilities for the position:

• Manning the organizations IT help desk and responds to user requests for assistance;
• Installing and configuring computers, monitoring, network equipment and peripherals such as printers, scanners and related hardware;
• User account management i.e., user creation for various systems;
• Troubleshooting problems with computer systems, including troubleshooting hardware network and peripheral equipment problems; undertaking repairs and corrections where required;
• Acting as a technical resource in assisting users to resolve problems with Applications, equipment and data;
• Troubleshooting and resolving hardware, software, and connectivity problems, including user access and component configuration;
• Hardware warranty management and vendor liaison;
• Computer Equipment Inventory documentation and maintenance; and
• Recording and maintaining hardware and software inventories, site and/or server licensing, and user access and security.

Minimum Qualifications & Experience

• Bachelor’s degree in Information Technology/Computer Science or its equivalent;
• Minimum of 6 months of relevant experience in ICT end-user support is an added Advantage;and
• A professional certificate in any ICT related course will be an added advantage.

Key skills, Knowledge & Competencies

• Ability to clearly communicate issues both orally and in writing;
• Ability to prioritize work and meet deadlines;
• Ability to act with integrity when under pressure; and
• Ability to apply new technical and business information on assigned tasks.