Territory Business Lead at Safaricom Kenya

Job Description

Reporting to the Regional Business Lead, the position holder will oversee the daily sales operations of sales representatives that are assigned to a particular geographical area. Develop effective sales strategies and ensure that sales targets for the assigned Territory are met.

Job Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Territory Management

• Tactical execution to fortress the core which includes Core Revenue; Subscriber base, LTE 4G devices, Fixed and Data RGE.
• Drive customer experience to include NPS, Demand Reduction and alternative channel experience.
• Analyze sales data, review market trends, opportunities, and risks, and devise sales strategies within assigned Territory.
• Create and execute the Commercial plan to deliver the planned commercial activities for the Territory and ensure that set targets are achieved and surpassed in the allocated Territory.
• Implement short-term and long-term plans for the growth of the Territory to increase market share.
• Support a strong channel engagement and campaign plan along with executing the Front-Line Marketing for effective business success.

Partner Management

• Develops and maintains business relationships with Distributors and Retailers to increase sales.
• Leverage on partnerships at Territory level to expand the distribution infrastructure.

People Management

• Provide full support to the Retail Centre Manager, Trade Representative within the allocated Territory.
• Coaches the team for performance to ensure delivery of set performance targets.
• Ensure that the team delivers business expectations and that the team is fully motivated, engaged and energized.

Qualifications:

• Bachelors degree in Business Administration or related field.   
• Minimum 6+ years management experience in operational excellence, distributor/customer management and customer service.
• Commercially savvy with detailed understanding of the products the company is selling.
• Demonstrate competence in at least 2 commercial technical functions.
• Astute leadership skills; leading others and peers with ability to work in a matrix environment.
• Strong relationship building, partner management and stakeholder engagement skills.
• Ability to be resourceful as well as strong at probing and translating information into insights.
• Strong business acumen with strong strategic and analytical mindset.
• Sound understanding of the sales environment and strong attention to detail as well as organization skills.
• Knowledge on financial projections, profit story and financial performance visa vis targets.
• Excellent team player.
• Must be willing to work anywhere in the country.
• Valid (BCE) driving license with no recent driving violations.