Tour Consultant - Nairobi CBD at Brites Management

Duties and Responsibilities

• Research, explore, study and package different travel destinations
• Research and study clients’ specifications and wishes then suggest suitable travel options that best suits their needs
• Develop and execute innovative Tour and Travel programs/plans that attract customers
• Develop and maintain strategic relationships with the relevant stakeholders in the hospitality industry
• Develop and implement sales strategies to generate more revenue
• Use promotional techniques and prepare promotional materials to sell itinerary and tour packages
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
• Deal with occurring travel challenges, and customer complaints
• Generate weekly, monthly and quarterly tours and travel reports
• Offer and promote different services and offerings
• Attend webinars, conferences and other educational programs to keep upto date with industry trends
• Meet profit and sales targets
• Carry out any other duties as may be assigned from time to time

Key requirements, skills and qualifications

• Academic and Professional Qualification BA/diploma in Hospitality, Travel, Tourism, or similar relevant field
• Proven ability and experience in inbound and outbound
• Proven ability and experience handling both corporates and retail clients
• Must be a strategic thinker and have strong negotiation skills
• Possess a collaborative mindset and work well as part of a team
• Superior time management abilities and capable of meeting deadlines
• Excellent organizational skills and ability to multitask
• Great interpersonal and communication skills
• Up to date on industry trends, as well as laws and regulations
• Ability to build strong relationships with stakeholders in the hospitality industry
• Good business acumen
• Good written and oral communication skills
• Good report-writing skills
• Minimum 3 years of experience as a tours and Travel Consultant
• Minimum 2 years’ experience issuing air tickets.