Tour Consultant at Stellar Human Resource Solutions

Key Responsibilities:

• Client Consultation: Engage with prospective clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budgetary constraints. Listen to their needs and provide suitable travel options and recommendations.
• Customized Itinerary Planning: Utilize your extensive knowledge of popular tourist destinations, local attractions, and travel trends to design tailor-made itineraries that match clients' interests and preferences.
• Accommodation and Transportation Booking: Research and book appropriate accommodations, flights, transportation, and other travel-related services, ensuring smooth logistics throughout the trip.
• Destination Expertise: Stay up-to-date with the latest travel trends, events, and attractions at various destinations to offer insightful information and insider tips to clients.
• Cost Estimation and Budget Management: Prepare detailed cost estimates for tour packages and ensure that the proposed trips align with the clients' budget and expectations.
• Customer Service: Provide exceptional customer service by addressing clients' queries, concerns, and changes to their itineraries promptly and professionally.
• Collaboration: Coordinate with suppliers, hotels, airlines, and other travel partners to secure bookings and negotiate competitive rates on behalf of the clients.
• Sales and Targets: Meet or exceed sales targets by actively promoting tour packages and additional services to clients.
• Documentation and Travel Logistics: Handle necessary travel documentation, visa processing, and other administrative tasks related to travel arrangements.
• Post-Trip Feedback: Collect feedback from clients after their trips, analyze their experiences, and use insights to continuously improve and enhance tour packages.

Skills and Qualifications:

• Diploma/Bachelor's degree in Tourism, Hospitality, or related fields preferred.
• Proven 5+ years experience as a Tour Consultant handling both inbound and outbound travel, or a similar role in the travel industry.
• In-depth knowledge of various travel destinations, cultures, and attractions for both inbound and outbound.
• Excellent communication and interpersonal skills to understand and meet client preferences.
• Strong organizational abilities to handle multiple itineraries and bookings simultaneously.
• Proficient in using Microsoft excel and word, travel booking platforms, and reservation systems.
• Sales-oriented with the ability to upsell additional services and tour packages.
• Attention to detail and a customer-focused approach to ensure client satisfaction.
• Problem-solving skills to address unexpected challenges during travel.
• Fluency in multiple languages is a plus.
• Flexibility to work irregular hours, including weekends and holidays.