Tour Leader/Guide at Intrepid Group

The world needs more Intrepid people:

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that! 

Every day will be different, but every day you will: 

• Provide amazing customer service and travel advice – whether it's guiding a morning market exploration, organizing a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget. 
• Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations whilst remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities and you will be the first point of call.
• Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties. 
• Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Integrity, Passion, Fun, Innovation and Responsibility 

To be considered you must have: 

• Excellent communication in English and ideally one other local language (the more the better!)   
• Strong customer service experience and experience in developing a rapport with a broad range of travellers. 
• Have travel experience across East Africa and are passionate about sharing your region with our travellers! 
• Have basic computer skills – including email, work, and excel experience. 
• Full rights to work across these regions.
• A diploma or equivalent certificate in Tour Guiding and/or Operations from a recognized institution.

What you need to know: 

This is a freelance contract position, which will give you flexibility in when and how you work however, great availability across peak seasons (June to October) is a must-have. 

• You will need a valid first-aid certificate prior to starting with us.
• We are recruiting for leaders in January with training commencing from February onwards.
• With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge! 
• You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks. 
• You will be running tours through Kenya, Uganda, Tanzania, Rwanda, South Africa & beyond, you can check out some example itineraries here: www.intrepidtravel.com.

A bit about our people:

Our people reflect the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Work perks:

Departures through the year of diverse itineraries to lead, including a hike, bike, and kayak adventure, festival trips, family tours, and foodie experiences.

• Travel to and from the trip is included.
• Some meals included, and generally your accommodation will be where the guests are staying (such as hotels, camping, homestays, cabins etc)
• Access to e-learning platforms, and comprehensive tour leader training before you even start.
• Internal career opportunities
• Travel discounts for you to experience Intrepid as a passenger.
• Recognition and celebration with awards nights
• Opportunity support not-for-profit Intrepid Foundations projects 

If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.