TQR Manager - Eastern Africa District at Bureau Veritas Group

The key responsibilities of the TQR and Operational Excellence manger will include:

Technical:

• Ensure each employee and sub-contractor are identified and recorded as a resource in group qualification system.
• Work with TQR Regional Manager to assign required qualifications.
• Work with Human Resources and Business Unit Managers in the preparation of the annual technical training plan, and supervision plan. 
• Ensure plans satisfy path to qualification, and implementation of such plans
• Ensure work is executed using approved Standard operating Procedures
• Ensure work is executed with calibrated equipments and approved software
• Ensure that work deliverables use approved format

Quality:

• Maintain Country accreditations or Government agreements
• Coordinate the application, monitor compliance, and ensure renewal of Local license to operate (LTO) and Service Level Agreements (SLA).
• Always maintain a current copy of LTOs and SLAs
• Inventory and coordinate internal and external (accreditation body, government body, client) audits, (not ISO 9K, 14K, 45K related) which covers execution of services. This encompasses – as a minimum – audits which referential is ISO 17020, 17021, 17025, 17065
• Record quality incidents and ensure implementation and closing of CAPA

Risk:

• Review periodically standard contracts under 200 000 €
• Assess periodically the service portfolio, identify and monitor new products and services
• Escalate to Engagement Committee the opportunities above 200 000 €, with a new scope or presenting high risk to Bureau Veritas
• Inventory counterfeit deliverables (certificates, reports, test results, etc.) and ensure escalation to TQR Regional Manager
• Record complaints & claims, escalate to TQR Regional Manager and monitor addressing and implementation of CAPA

Operational Excellence:

• Is the main contact for the District with the Operational Excellence Manager
• Monitor implementation of actions related to Operational Excellence projects
• Ensure utilization of group tools (Applications)
• Ensure deployment of scorecards and Collects scorecards of the district
• Conduct trainings on operational excellence tool
• Comments on operational meaningfulness of KPIs set in scorecards
• Communicate with the District Financial Manager to validate financial data and KPI of operational excellence projects
• Gather opportunities for lean projects within its District
• Monitor the implementation of agreed yearly lean projects within its District
• Reports – after validation the District Financial Manager – KPIs related to lean projects

Requirements / Candidate’s Profile:

Requirements:

• Quality or Technical Degree from a recognized Institution
• ISO 9001 and one of ISO 17020, ISO 17021,ISO 17024,  ISO 17025, ISO 17065
• Experience in testing, inspection, certification activities is a plus
• Knowledge of local and regional Industry regulations
• Ability to run a root cause analysis
• Interaction and coordination on a daily basis with all personnel (all hierarchies)
• Methodical, process oriented
• Coordinator, leader, change management, practical
• Languages: local language and French/English