Tracking Officer at Modern Coast Express

Purpose of the Role :

Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.

Key Responsibilities

• Ensure tracking of truck locations by GPS system on route as scheduled.
• Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).
• Ensure 24hr shift work.

Minimum Requirements

• At least 1 year experience in a tracking role
• Ability to Co-ordinating and responding to emergency situations
• Efficiency in reporting observations

Education:

• Bachelor’s Degree/Diploma in Information Technology or related course

Relevant Previous Experience:

• 1 year experience in working in a tracking office.

Business Understanding:

1) Understand systems used to track vehicles

2) Understand the level of reporting in case of an emergency

3) Understand company policies to be followed by drivers

Knowledge:

Functional Skills:

• Tracking of truck/bus locations by GPS system.
• Monitoring truck/bus driver performance.
• Reporting of any event and follow up with drivers

Generic Skills:

• Microsoft office
• Computer basic skills

Behavioral Skills:

• People management
• Analytical
• Attention to detail
• Time management
• Communication
• Flexibility

Critical Non-Negotiable attributes

• At least 1 year experience in busy tracking office
• Excellent IT skills.
• Excellent communication & Analytical skills.