Tracking Officer at Modern Coast Express

Reporting: Tracking Manager

Job Description

Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.

Qualifications

• At least 1 year experience in a tracking role
• Ability to Co-ordinating and responding to emergency situations
• Efficiency in reporting observations
• Bachelor’s Degree/Diploma in Information Technology or related course
• 1 year experience in working in a tracking office.
• Understand systems used to track vehicles
• Understand the level of reporting in case of an emergency
• Understand company policies to be followed by drivers
• Tracking of truck/bus locations by GPS system.
• Monitoring truck/bus driver performance.
• Reporting of any event and follow up with drivers
• Microsoft office
• Computer basic skills
• People management
• Analytical
•  Attention to detail
• Time management
• Communication
•  Flexibility
• At least 1 year experience in busy tracking office
•  Excellent IT skills.
• Excellent communication & Analytical skills.

Duties and responsibilities

• Ensure tracking of truck locations by GPS system on route as scheduled.
• Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).
• Ensure 24hr shift work.

Typical Tasks (indicative but not exhaustive)

• Monitor vehicles
• Update on truck position
• Report on any discrepancies on the system
• Respond to call request