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  • Posted: Jan 21, 2021
    Deadline: Jan 31, 2021
  • Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda. The main of...
    Read more about this company


    Tracking Officer

    Reporting: Tracking Manager

    Job Description

    Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.


    • At least 1 year experience in a tracking role
    • Ability to Co-ordinating and responding to emergency situations
    • Efficiency in reporting observations
    • Bachelor’s Degree/Diploma in Information Technology or related course
    • 1 year experience in working in a tracking office.
    • Understand systems used to track vehicles
    • Understand the level of reporting in case of an emergency
    • Understand company policies to be followed by drivers
    • Tracking of truck/bus locations by GPS system.
    • Monitoring truck/bus driver performance.
    • Reporting of any event and follow up with drivers
    • Microsoft office
    • Computer basic skills
    • People management
    • Analytical
    •  Attention to detail
    • Time management
    • Communication
    •  Flexibility
    • At least 1 year experience in busy tracking office
    •  Excellent IT skills.
    • Excellent communication & Analytical skills.

    Duties and responsibilities

    • Ensure tracking of truck locations by GPS system on route as scheduled.
    • Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).
    • Ensure 24hr shift work.

    Typical Tasks (indicative but not exhaustive)

    • Monitor vehicles
    • Update on truck position
    • Report on any discrepancies on the system
    • Respond to call request

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    Management Accountant

    Reporting: Head of Finance

    Job Description

    In charge of a Business unit ensuring all postings are done correctly, in full and on a timely basis. As well as be aware of all financial transactions in relation to the business unit. Also to ensure that the business unit is tax compliant.


    • CPA or ACCA, an MBA in Finance or Business Administration would be preferred.
    • 5 years of overall experience in accounting with last 3 years or more as a team leader of more than 10 employees.
    • Preferably in transport and logistics industry. Should have worked on SAP or any ERP.
    •  Should understand company laws, taxation rules of EA Region , all Statutory requirements-NSSF,NHIF, VAT,WHT, PAYE, Training levy
    • Able to review data and report on the same.
    • Preparation of budgets
    • Aiding in strategic planning
    • Manage relationship with Auditors
    •  Analyze and understand data entry and reconcile control accounts.
    • Understanding Cost Control
    • Computations and reference of Quick Ratio, Gross profit, Net Profit, EBITDA,
    • Strong understanding of regional tax regulations and statutory matters
    • Understand numbers and analyze them
    • Proficient with MS Office- Word and excel tools
    •  Updated with latest ERP
    • Ability to create and enhance systems / processes
    • Punctual, diligent and meticulous with close attention to detail
    • Negotiation and PR
    • People Management
    • Planning & Execution
    • Delegation & Control
    • Honesty and discretion
    • Strong understanding of regional tax regulations and audit matters

    Duties and responsibilities

    • Verify and understand debit & credit entries posted by the accounts clerks.
    • Reconcile & ensure that banking for each branch in their unit has been done on a daily basis.
    • Reconcile daily sales of each branch with TMS report.
    • Check that invoices raised to corporate clients from the courier system have been posted accurately in the accounting package.
    • Ensure that the daily branch expenses incurred are as per the control sheet.
    • Ensure the bank reconciliations are finalized by 5th of the following month.
    • Monitor all Balance Sheet reconciliations, ensuring completion and adequate record keeping by all key members reporting to the Management accountant.
    • Ensure all intercompany accounts are balanced monthly and signed off.
    • Ensure all debit /credit postings to the nominal ledgers are accurate.
    • Generate cost reports each month analyzing the profitability of the business unit.
    • Prepare the file for annual statutory audit.
    • Generate monthly management accounts for submission to business unit head & MD by 15th of every month.
    • Check the dispatch schedule for trucks with invoices generated.
    • Being self-updated with the happenings of the business unit on all financial aspects.
    • Ensure that all calculations and assumptions are linked to supporting workings and appropriate sources of information.
    • Maintain and enforce credit control across debtors and creditor balances.

    Typical Tasks (indicative but not exhaustive)

    • Give information to Business unit heads as per request.
    • Liaise with the Auditors and ensure all documents are presented as required.
    • Check sales submitted on the VAT return with TMS report.
    • Confirm that accounts clerks have posted previous day sales, expenses & banking.
    • Report any discrepancies to Head of Finance
    • Alert Business Unit heads /HR of any delayed banking
    • Daily banking reconciliations
    • Generate the staff advance report by 21st of each month to be handed over to HR for payroll processing

    Typical Goals (Write SMART Goals, TOP 5)

    • To submit required reports on specified timelines ( as per specific goal sheet )
    • To ensure all Bank accounts are reconciled within 5 days after month end.
    • Ensure the Audit is finalized within 3 months of the fiscal year end.
    • Ensure compliance for all statutory requirements in our countries of operation.
    • 100% accuracy on all debit / credit postings in the ledgers

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    HR Officer

    Reporting: HR Manager

    Job Description

    Provide general day-to-day HR support across the business. in relation to all HR, Employee Benefits, Training and Development and other administration duties


    • HR Degree
    • A member of IHRM:
    • BCOM –HR Degree
    • At least three years’ experience of working in a generalist HR environment, to include administration of statutory payments
    • Experience of supporting managers across a variety of departments at different levels in all aspects of HR
    • Employment act Kenya
    • Labor Laws
    • Taxation rules
    • Statutory rules and timelines
    • Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
    • HR Communication- writing letters for records
    • Understanding of WIBA and Health Insurance policies
    • Ability to manage and investigate disciplinary cases as per law
    • Data compiling and analysis
    • Microsoft Office tools- word, excel and ppt
    • Ability to work on HR Software
    • People Management
    • Communication skills
    • Outstanding organizational and time-management abilities
    • Excellent communication and interpersonal skills
    • Problem-solving and decision-making aptitude
    • Proven experience as HR officer, administrator or generalist role for more than one year
    • Knowledge on HR functions (pay & benefits, recruitment, training & development )
    • Understanding of labor laws and disciplinary procedures

    Duties and responsibilities

    • Resolve employee grievances as per agreed SLA`s
    • Monitor attendance at branch level and give attendance reports to HOD`s, Director and MD.
    • Be actively involved in recruitment by preparing job adverts posting ads, calling shortlisted candidates for scheduling of interviews
    • Create and implement effective onboarding plans for all new joiners in their specific regions.
    • Maintain employee records according to policy and legal requirements
    • Oversee employee recognition for respective branches
    • Be employee cheerleader and help to create a fun and engaging employee environment.
    • Support payroll processing process by giving input on a monthly basis for their regions
    • Organize for trainings as per the HOD`s approved requests for training
    • Support the management of the staff medical documentation, by keeping staff updated on changes and providing updated records (withdrawals, inclusions, transfers etc.).

    Typical Tasks (indicative but not exhaustive)

    • Sit/Chair disciplinary hearings, document the minutes and prepare letters as per the locals rules
    • Letter Administration as per company template- appointment letters, warning, and transfer and promotion letters.
    • Printing and issuing of pay slips, doing exit interviews, leave management, administer employee surveys.
    • Updating personal files to ensure all records are maintained, retrieve such information as and when needed
    • Maintain the database of all interviewed candidates for future reference
    • Data entry into the HR software to maintain the employee records online
    • Interview candidates for the specific roles, update their Job Descriptions.
    • Taking new employees through induction and onboarding program
    • Collecting and tabulating data on PMS system (Goal Sheets)
    • Support all new joiners through the Employee orientation process

    Typical Goals (Top 5)

    • 100% resolution of customers queries based in Msa yard
    • Timely payment of all statutory payments
    • Accurate file opening for all staff
    • Accurate HR monthly reports
    • Monthly recognition of staff per department

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    Head of Buses

    Location: This role will be based in Nairobi, with respect to needs requirements in our various offices country-wide.

    Reporting:Managing Director

    Job Description

    To head and control the bus operations division of the company to increase outreach, maintain and grow route profitability, while keeping the costs in control in a consistent and effective manner providing a fruitful association to customers and employees.


    • Bachelors in Business Administration. Finance and Accounting knowledge would be preferred.
    • Relevant Previous Experience:
    • 7 years’ experience in managing fleet of 50 Vehicles, with last 3 years in a managerial capacity in a busy environment
    • Business Understanding:
    • Should understand
    • Public transportation operations, NTSA Rules, Traffic Act laws and statutory requirements for operating PSV vehicles in East and Central Africa.
    •  Financial management and budgeting, customer centric approach
    • General maintenance of vehicles and operational costs
    • Managing big teams- up to 100 staff, both skilled and unskilled labor
    •  Cross border regulations and requirements on movement of passengers and cargo
    • Optimum resource utilization
    • Analysis of financial and bus operations data and reports for decision making.
    •  Market trend and customer behavior trend understanding
    • Proficient with MS Office- Word and excel tools
    • Language proficiency English and Kiswahili
    •  Understand numbers and analyze them
    • Transport software knowledge
    • People Management
    • Planning & Execution
    • Delegation & Control
    • Risk Management
    • Negotiation
    • Sales & Marketing Skills
    • Have a degree in business management or any other related field
    •  Should have had atleast 3 years of supervisory experience in a busy logistics company
    • Handled a team of more than 100 people
    • Computer literate, good understanding of MS Office and Excel

    Duties and responsibilities

    • Booking Office Related:
      • Ensure all branch staff members are well trained to perform their duties, look, feel and service at all branch offices is standardized
      • Ensure all business permits and licenses renewals are timely done
      • Ensure all office operations are as per company guidelines
      • Come up with sales target and push branches to deliver them
      • Ensure all branches are adequately staffed with proper roasters
      • Control branch sales and expenses, ensure profitability
      • Ensure customers service standards are maintained- we deliver the promise
    • Crew Related:
      • Ensure all crew are trained on health and safety while at work, and attend the required refresher courses quarterly
      • All crew to have first aid certificate in emergency aid and basic fire training annually
      • Ensure all crew members have the required documentation i.e. valid driver’s licenses, psv and good conduct
    • Operations Related:
      • Develop the Bus Operations budget; monitor and control expenditures
      • Identify new markets for providing contract buses and any other transport deliverable (NGO , Corporates, Schools)
      • Identify and take corrective measures for bottlenecks setting back the team on reaching goals
      • Develop and supervise methods for dispatching vehicles as per the schedule and operators in such a way as to maximize cost-effectiveness and system productivity
    • Routinely gathering, tabulating, and analyzing transit data
    • Ensure all vehicles are operating with the required legal documents (Insurance, Inspection, TLB, Speed Governor)
    • Projection and forecasting for all peak season in co-ordination with workshop and booking offices
    • Ensure customer care handles all customer queries within 24 hours and directing investigations to verify and resolve customer complaints in and effective and satisfactory manner
    • Ensure all Branches offices, vehicles are branded according to company branding guidelines
    • Report on market and competitor activities and provide relevant reports on the trends and information for decision making. Develop delivery strategies to counter competition
    • Interviewing, selecting, coaching, training, managing, and appraising the performance of bus operations personnel.
    • Working closely with the maintenance/workshop department on bus operations related matters, ensuring off road days for vehicles is at minimum at all times. Controlling breakdown and keeping it low as per target
    • Team Related:
    • Set goals for team on time, aligned to business objectives
    • Provide on the job mentoring and
    • Identify training programs & developmental interventions to enable higher performance.
    • Conduct regular performance reviews and give timely feedback.
    • Connect and engage with team for higher motivation and retention.
    • Discuss career aspirations and provide opportunities for growth.
    • Ensure adequate staffing of team w.r.t. numbers and competence.

    Typical Tasks (indicative but not exhaustive)

    • Booking Office Related:
    • Constant communication withregional managers to check on daily operations
    • Devise, monitor and review sales target and incentives for branch staff
    • Evaluate the customer complaints, devise methods to control complaints, work on process enhancements and communicate effectively to all stakeholders, including the customer service team
    • Monitor and report, previous days sales and expenses from the system
    • Approve any required expenses which need approval from HQ
    • Ensure all booking offices have functional computers and comfortable lounges
    • Analyze and submit reports with suggestions on improvement on weekly basis
    • Daily camera viewing to randomly check on branch offices
    • Crew Related:
    • Check tracking reports on over speeding and driver operations matters
    • Monitor Occurrence book and keep track on accident and incidents reports and monitoring – Identify causes and have controls in place to minimize and avoid at any cost
    • Setting goals, performance reviews and mentoring conversations with the team discussing their progress
    • Check & monitor the crew members working hours and off days
    • Check driver scheduling data to for efficient scheduling of drivers and conductors
    • Regular meeting with the crew to understand their challenges and help mitigate them
    • Operations Related:
    • Engage in customer retention program by monitoring travel card holders usage and enrollment
    • Plan and devise customer sourcing strategies for business development to increase the customer base for the courier division
    • Attending daily, weekly and monthly meeting with various departments to check on progress, bottle necks and mitigation measures
    • Bus status updates of no of buses scheduled over no of buses off rotation
    • Interdepartmental meeting for flow of information for smooth operations, to touch base on progress and discuss challenges
    • Present to MD every month, the business review of courier division to discuss challenges, potential opportunities and or concerns for effective planning and growth of courier division

    Method of Application

    If you meet the above requirements, send the application to [email protected] by 31st January 2021 at 5:00 pm

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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