Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 21, 2021
    Deadline: Jan 31, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda. The main of...
    Read more about this company

     

    Head of Buses

    Location: This role will be based in Nairobi, with respect to needs requirements in our various offices country-wide.

    Reporting:Managing Director

    Job Description

    To head and control the bus operations division of the company to increase outreach, maintain and grow route profitability, while keeping the costs in control in a consistent and effective manner providing a fruitful association to customers and employees.

    Qualifications

    • Bachelors in Business Administration. Finance and Accounting knowledge would be preferred.
    • Relevant Previous Experience:
    • 7 years’ experience in managing fleet of 50 Vehicles, with last 3 years in a managerial capacity in a busy environment
    • Business Understanding:
    • Should understand
    • Public transportation operations, NTSA Rules, Traffic Act laws and statutory requirements for operating PSV vehicles in East and Central Africa.
    •  Financial management and budgeting, customer centric approach
    • General maintenance of vehicles and operational costs
    • Managing big teams- up to 100 staff, both skilled and unskilled labor
    •  Cross border regulations and requirements on movement of passengers and cargo
    • Optimum resource utilization
    • Analysis of financial and bus operations data and reports for decision making.
    •  Market trend and customer behavior trend understanding
    • Proficient with MS Office- Word and excel tools
    • Language proficiency English and Kiswahili
    •  Understand numbers and analyze them
    • Transport software knowledge
    • People Management
    • Planning & Execution
    • Delegation & Control
    • Risk Management
    • Negotiation
    • Sales & Marketing Skills
    • Have a degree in business management or any other related field
    •  Should have had atleast 3 years of supervisory experience in a busy logistics company
    • Handled a team of more than 100 people
    • Computer literate, good understanding of MS Office and Excel

    Duties and responsibilities

    • Booking Office Related:
      • Ensure all branch staff members are well trained to perform their duties, look, feel and service at all branch offices is standardized
      • Ensure all business permits and licenses renewals are timely done
      • Ensure all office operations are as per company guidelines
      • Come up with sales target and push branches to deliver them
      • Ensure all branches are adequately staffed with proper roasters
      • Control branch sales and expenses, ensure profitability
      • Ensure customers service standards are maintained- we deliver the promise
    • Crew Related:
      • Ensure all crew are trained on health and safety while at work, and attend the required refresher courses quarterly
      • All crew to have first aid certificate in emergency aid and basic fire training annually
      • Ensure all crew members have the required documentation i.e. valid driver’s licenses, psv and good conduct
    • Operations Related:
      • Develop the Bus Operations budget; monitor and control expenditures
      • Identify new markets for providing contract buses and any other transport deliverable (NGO , Corporates, Schools)
      • Identify and take corrective measures for bottlenecks setting back the team on reaching goals
      • Develop and supervise methods for dispatching vehicles as per the schedule and operators in such a way as to maximize cost-effectiveness and system productivity
    • Routinely gathering, tabulating, and analyzing transit data
    • Ensure all vehicles are operating with the required legal documents (Insurance, Inspection, TLB, Speed Governor)
    • Projection and forecasting for all peak season in co-ordination with workshop and booking offices
    • Ensure customer care handles all customer queries within 24 hours and directing investigations to verify and resolve customer complaints in and effective and satisfactory manner
    • Ensure all Branches offices, vehicles are branded according to company branding guidelines
    • Report on market and competitor activities and provide relevant reports on the trends and information for decision making. Develop delivery strategies to counter competition
    • Interviewing, selecting, coaching, training, managing, and appraising the performance of bus operations personnel.
    • Working closely with the maintenance/workshop department on bus operations related matters, ensuring off road days for vehicles is at minimum at all times. Controlling breakdown and keeping it low as per target
    • Team Related:
    • Set goals for team on time, aligned to business objectives
    • Provide on the job mentoring and
    • Identify training programs & developmental interventions to enable higher performance.
    • Conduct regular performance reviews and give timely feedback.
    • Connect and engage with team for higher motivation and retention.
    • Discuss career aspirations and provide opportunities for growth.
    • Ensure adequate staffing of team w.r.t. numbers and competence.

    Typical Tasks (indicative but not exhaustive)

    • Booking Office Related:
    • Constant communication withregional managers to check on daily operations
    • Devise, monitor and review sales target and incentives for branch staff
    • Evaluate the customer complaints, devise methods to control complaints, work on process enhancements and communicate effectively to all stakeholders, including the customer service team
    • Monitor and report, previous days sales and expenses from the system
    • Approve any required expenses which need approval from HQ
    • Ensure all booking offices have functional computers and comfortable lounges
    • Analyze and submit reports with suggestions on improvement on weekly basis
    • Daily camera viewing to randomly check on branch offices
    • Crew Related:
    • Check tracking reports on over speeding and driver operations matters
    • Monitor Occurrence book and keep track on accident and incidents reports and monitoring – Identify causes and have controls in place to minimize and avoid at any cost
    • Setting goals, performance reviews and mentoring conversations with the team discussing their progress
    • Check & monitor the crew members working hours and off days
    • Check driver scheduling data to for efficient scheduling of drivers and conductors
    • Regular meeting with the crew to understand their challenges and help mitigate them
    • Operations Related:
    • Engage in customer retention program by monitoring travel card holders usage and enrollment
    • Plan and devise customer sourcing strategies for business development to increase the customer base for the courier division
    • Attending daily, weekly and monthly meeting with various departments to check on progress, bottle necks and mitigation measures
    • Bus status updates of no of buses scheduled over no of buses off rotation
    • Interdepartmental meeting for flow of information for smooth operations, to touch base on progress and discuss challenges
    • Present to MD every month, the business review of courier division to discuss challenges, potential opportunities and or concerns for effective planning and growth of courier division

    Method of Application

    If you meet the above requirements, send the application to jobs@modern.co.ke by 31st January 2021 at 5:00 pm

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Modern Coast Express Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail