Trainer at ADEC Kenya Services EPZ Limited (ADEC Kenya)

Qualifications & Requirements

• Graduate of a Bachelor’s degree, preferably in Information Technology, Business Management, or any related field
• At least 3 years of experience as a Trainer, delivering and facilitating training programs
• Experience in the BPO industry is a plus
• Excellent communication skills, both written and spoken
• Strong presentation and facilitation skills
• Good analytical skills and proficiency in MS Office tools, including the use of functions, formatting, and aesthetics
• Ability to create training materials and evaluate training effectiveness
• Flexible to work in shifting schedules when required
• Ability to work in a fast-paced and dynamic environment

Key Responsibilities

• Conduct training sessions for new hires and existing employees
• Prepare training materials, modules, and assessments
• Evaluate training effectiveness and prepare reports
• Maintain training records and documentation
• Coordinate with internal and external stakeholders regarding training needs
• Handle administrative tasks related to training