Training Administrator at Stratostaff

Job Description:

As the Training Administrator, you will be responsible for the effective administration, maintenance, and support of our training, both face to face and the online platform. You will play a critical role in ensuring the smooth functioning of our learning environment and optimizing the capabilities of our online LMS to meet the training needs of our students and faculty.

Key Responsibilities:

• Curricula Development and Review: Coordinate the development and reviewing of curricula for different courses and participate in creating and implementing training programs.
• Coordination of Trainings: Coordinate and schedule classes (online and face – to – face) and emergency trainings, communicate schedules to trainers and trainees and ensuring that the classrooms and training venues are properly set up and timely dissemination of training material to trainees.
• Coordinate assessments: In liaison with the trainers, coordinate and administer of tests (technical and aptitude) as per the schedule.
• Course Configuration and Management: Work with instructional designers and trainers to set up, upload, and configure learning assets and courses in the LMS. This includes tasks include uploading content, configuring course settings, and assigning content to learners
• User Management: Manage and maintain user accounts, including creating new accounts, updating user information, and resetting passwords as needed.
• Provide technical support: Conduct regular system updates and maintenance tasks to ensure optimal performance and security of the LMS platform and troubleshoot assistance to users experiencing LMS-related issues.
• Coordinate trainings on use of online LMS: Assist in development of training materials and conduct training sessions for trainees and trainers on how to effectively use the LMS platform.
• Training and Support: Provide training and support to end users including the trainers and trainees, on how to effectively use the LMS and its features. This includes creating documentation, tutorials, and providing ongoing support as needed.
• Continuous Improvement: Continuously monitor LMS usage and performance metrics and make recommendations for improvements as needed, staying up to date with the new developments in the field and identifying areas where the LMS can be improved to better meet the organization's needs.
• Vendor Management: Work closely with vendors to ensure that the LMS is fully functional, manage vendor relationships and handle any issues that arise during the implementation process.
• Quality Assurance: Administer tests (technical and aptitude), monitor and maintain training records (e.g. trainee lists, schedules, attendance sheets) and evaluate program delivery by using relevant tools
• Stakeholder engagement: Maintain a favorable learning experience for the trainees, regularly engage with stakeholders and gather feedback to ensure that the training meets the needs and requirements of the institution.
• User/trainees and trainers follow up: Monitor and evaluate the training programs’ effectiveness and facilitate course completion.
• Performs other related job duties as required.

Qualifications:

• Bachelor’s degree in social sciences, health or related field in health science.
• At least three (3) years’ experiences in supporting or working in a healthcare training environment.
• Proven experience working with learning management systems, preferably in an educational or training environment.
• Strong technical proficiency and adequate knowledge of databases, Learning Management Systems (LMS) and related technologies.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Strong communication and interpersonal skills, with the ability to interact effectively with faculty, staff, vendors and students.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Experience with instructional design principles and online course development is a plus.
• Certifications in LMS administration or related fields are desirable.
• Certification by AHA as a training coordinator is an added advantage.