Training Assistant at Calltronix Contact & Training Centre

REFNO: CSE-CC-006-07-2024

The primary tasks, duties, and responsibilities of the Training Assistant are.

•  Design, lead, and execute effective learning programs and talent development strategies across the company.
•  Pilot the development of management training programs for the organization.
•  Create a culture of continuous development and monitor and evaluate the effectiveness of the training programs.
•  Utilize available resources to organize, develop, and prioritize learning plans and curricula that align with organizational strategic priorities.
•  Provide regular reports on learning impact in the organization.
•  Responsible for managing the overall performance of new and ongoing development initiatives and training programs.
•  Manage skills training for individuals and groups to ensure all employees are keeping up to date with required skills.
•  Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones.
•  Maintain and improve employees’ job skills to prepare them for greater responsibilities requiring advanced skills.
•  Build/update a training portal and learning management systems (LMS).

Desirable Skills & Qualifications: 

•  Degree in Business Administration or any related field
•  2-3 years’ work experience as a Training Assistant is desirable.
•  Excellent communication and interpersonal skills
•  He/she must be highly motivated, well organized, detail-oriented, creative and innovative, and possess good time management and multitasking skills.
•  Strong presentation & articulation skills
•  Team player, high on execution and strategy 
•  Commitment to further training / continuous learning and development
•  A strong understanding of Contact Centre best practices