Training Officer.Inflight Services Training at Kenya Airways

Description

The ideal candidate will be required to organize, conduct and evaluate In-flight Services training and development programmes to enhance organizational and individual performance for staff at Kenya Airways and for commercial customers.

Key accountabilities will be as indicated below;

• Analyse learning and development needs and design solutions to ensure they address capability development needs.
• Prepare learning materials and venue to ensure effective delivery of training.
• Deliver the training to the selected participants to enhance knowledge and skills and demonstrate the return on investment on trainings offered.
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
• Prepare progress and assessment report on course participants for follow up and recommendations to their respective supervisor.
• Prepare, administer and mark examinations to assess the effectiveness of the training.
• Maintain the library and other training materials and monitor training activity, expenditure and provide reports.
• Support advertising and marketing of courses to external commercial customers.
• Adapt and customize training to meet customers’ requirements
• Contribute to the achievement of commercial objectives for In-flight Services training.
• Issue certificates / transcripts to qualified participants to ensure compliance with KQ Standards and Procedures.
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Maintain competency, qualification and where required, certified in both the subject matter required to deliver.
• Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
• Act as subject matter expert for the business with regards to Inflight Services Training.
• Create a learning culture by always engaging learners and their managers.

Qualifications

• At least 3 years’ experience as a Flight Purser
• Bachelor’s degree
• Must possess excellent communication, interpersonal and presentation skills
• Excellent communication, Motivational skills, interpersonal and presentation skills
• Demonstrated ability to leading self
• Possession of instructional techniques, design and delivery skills will be an added advantage
• Proficiency in MS Office productivity skills with excellent IT skills

Interested candidates should submit their application online.