Travel and Ticketing Officer (Business Analyst 2) at Central Bank of Kenya

Job Purpose

The role holder will efficiently manage all official local and international travel arrangements for staff, ensuring optimal value, adherence to organizational travel policies and budget limits, while providing timely and professional travel consultation and support services.

Key Duties and Responsibilities

Travel Management and Booking

• Booking and Reservation: Process and execute reservations for air travel, ground transport, and hotel accommodation, ensuring timely completion of all necessary bookings.
• Ticketing and Issuance: Prepare, issue, and distribute tickets and travel documents, strictly following official travel requests and authorized itineraries.
• Client Consultation: Provide proactive and accurate travel consultation advice to staff, including details on flight connections, visa requirements, booking amendments, cancellations, and re-routing.
• Information Management: Maintain and disseminate up-to-date information regarding changes to airline/hotel rules, regulations, and relevant current affairs to all stakeholders to prevent travel disruptions.
• Cost Optimization: Ensure that the organization consistently secures the best value in ticket fares, accommodation rates, corporate discounts, and frequent flyer benefits for every travel booking.

Compliance, Vendor Relations, and Administration

• Vendor Liaison: Serve as the primary liaison and coordinator for all outsourced Travel Agents, Airlines, and Hotel providers, monitoring their service delivery and contractual compliance.
• Policy Compliance: Ensure all travel arrangements strictly comply with the organization’s official travel policy, rules, and procedures, including the timely reconciliation of travel expenses.
• Dispute Resolution: Handle and investigate staff complaints or disputes related to travel services, ensuring timely and effective follow-up and resolution.
• Knowledge Base: Maintain expert knowledge of airline and hotel industry terminology (e.g., codes, fare basis, airline rules, tariffs) to engage service providers proactively and effectively.
• Record Keeping: Maintain professional and accurate records of all travel requests, tickets, expenses, and associated documentation for audit and internal reporting purposes.
• Ad-Hoc Duties: Perform any other duties as may be assigned by the immediate supervisor consistent with the scope and grade of the role.

Qualifications

• Bachelor’s Degree in Tourism Management, Hospitality Management, Business Administration, or an equivalent relevant field from a recognized institution.
• International Air Transport Association (IATA) Certification or equivalent professional qualification in the travel industry.

Work Experience

• A minimum of three (3) years of active, hands-on experience as a Travel Consultant or Ticketing Officer, preferably within an organization handling high volumes of international corporate travel.
• Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, and advanced computer literacy (MS Office Suite).