Travel Management Consultant at Mastercard Foundation

THE OPPORTUNITY

The Travel Management Consultant will be responsible for designing and monitoring the delivery of travel management programs and initiatives that meets the Foundation's strategic objectives. The role leads the development and streamlining of policies and procedures, management and engagement of vendors and other travel service providers to ensure the delivery of efficient and effective travel management practices.

WAYS YOU CAN CONTRIBUTE

Strategic travel management

•  Developing and executing an agency/vendor selection and management strategy and criteria/process that meets the Foundation's diverse needs and geographical contexts.
•  Managing travel vendor relationships.
•  Evaluating and/ or negotiating with preferred travel service providers.
•  Obtaining and/or managing contracts with travel vendors.
•  Establishing SLAs with service providers across geographies.
•  Developing travel policies/ practices aligned to the Foundation's values and policies.

Internal customer (employees) experience enhancement

•  Communicating and educating internal stakeholders.
•  Establish mechanisms for regularly collecting feedback from employees on travel services.
•  Regularly measure the extent to which the available travel services meets the Foundation's needs.
•  Monitor delivery of personalized/context aligned services including using available technology platforms to ensure efficient and safe travels.
•  Deliver seamless/smooth booking experience.
•  Continuously monitor, develop, and refine travel management programs to make travel simpler, and deliver a measurable return on the Foundation's investment.
•  Improve productivity by ensuring integration of all interfacing services such as taxis, hotels car rental service provides etc.

Support security and safety team in developing travel risk management and security/safety programs

•  Establish policies and processes for identification and management of travel risks.
•  Establish and monitor execution of governance procedures/mechanisms including measures for dealing with exceptions and emergencies.
•  Ensure value for money deals in all relationships with service providers.
•  Build capability for early identification and management of emergencies and other travel related risks.
•  Employee safety.
•  Develop mechanisms for providing global travel support that caters for all the locations where the Foundation operates.

Analytics, insights and reporting.

•  Put in place a mechanism for collection of important travel data across the travel lifecycle.
•  Leverage data collected to ensure continuous improvement of experience, efficiency, compliance, and effectiveness of travel programs.
•  Use data to provide feedback on service provider performance/vendor performance management.
•  Regular performance reporting covering both strategic and operational metrics.
•  Expense management in collaboration with accounts/controller teams to support accurate and insightful travel spend reporting.

WHO YOU ARE

•  Bachelor's degree in Economics, Finance, Business, Statistics, Math, Finance, or related field.
•  10+ years' travel management experience or other relevant background with a focus on the travel industry.
•  A strong understanding of industry operations, dynamics, and trends through experience in one or more industries (Hotel, Air, Cruise or Rental Car).
•  A high degree of expertise with strategy frameworks and strong quantitative and analytical skills to develop financial or operational models
•  Exceptional problem-solving ability - structural reasoning, sharp with numbers and creative thinking to solve complex issues
•  Demonstrated leadership attributes - comfort with complexity and ambiguity, globally connected and locally relevant, naturally collaborative, bold to change, to learn and stay relevant.
•  Focus on quality, customer service yet collaborative and team player.
•  In-depth understanding and expertise on developing travel management programs across multiple countries, especially in the African continent Professional experience in any of the following areas: Travel Management, Vendor management, Aviation Operations, Hotel Operations, Travel systems and innovation on legacy platforms and Distribution Strategy.
•  Flexible, adaptable, and able to execute a range of job duties and changing priorities.
•  Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
•  Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation's values.
•  Demonstrate a commitment to Mastercard Foundation's values and vision.