Travel Operations Manager at SWVL

About the role 

As Swvl continues to expand its Intercity services across Kenya and bordering countries, the Swvl team is looking for a motivated hands-on manager who thrives in a fast-paced, cross-functional environment to take Swvl Travel to the next level. As the Travel Operations Manager for Swvl, you will own the performance KPIs and execution of our intercity services in the Kenya region, be responsible for developing and motivating a high-performing operations team, and build a strong network with internal and external partners and continue focusing on expansion strategies. We are looking for an experienced manager with a proven track record of leading matrixed teams and exceeding targets. To be successful in the role, we need a motivated self-starter with an engaging personality and strategic mentality who thrives in a dynamic and fast-moving environment. 

What you’ll do 

• Drive overall business strategy and ensure smooth execution, operations, and profitable business growth of Swvl Travel.
• Explore untapped markets and look for new travel destinations to generate and expand business in Kenya.
• End to end P&L Management to ensure delivery of key company targets.
• Ensure, adapt, and optimize our quality and service standards according to the needs of the Kenyan market 
• Build go-to-market processes, establish performance KPIs, and drive organization and operations effectiveness 
• Work closely with local operations and marketing teams to ensure the successful implementation of strategies and deploy resources to build the Swvl Travel product in several locations.
• Cultivate and maintain deep relationships with both business partners and new prospects.
• Be a subject matter expert in your domain, constantly review the market to determine changing needs.
• Build business models that can optimize the entire route networks and maximize demand in the most efficient manner.
• Liaise with Central Ops, Growth, Product teams to lead city projects.
• Ad-hoc data backed analysis to improve Ops KPIs.

What you’ll need 

• Atleast 5 years of experience in a similar domain/role.
• Experience working with SQL (Big Query) and Advanced Google Sheets
• Experience working effectively with internal and external partners in a constantly evolving, rapid growth environment.
• A portfolio of business achievements growing a customer base and consistently exceeding revenue targets, business objectives, and larger company goals. 
• Enthusiastic and motivational managerial experience established through persuasion – leading by example across all company functions.
• A go-getter, hustler attitude.