Operations Manager at Twiva

Job Responsibility

• Enhance current operational management systems and businesses processes
• Conduct budget reviews and report cost plans to upper management
• Co-creating and enforcing company processes and policies in line with the goals of the company
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Manage, coordinate, and track influencer marketing campaigns for different clients
• Build and maintain a healthy relationship with influencers, clients, partners, and vendors
• Prepare and present comprehensive campaign reports to clients and senior management
• Manage company vendors/suppliers, ensure timely completion of work, deliverables, and payments
• Onboard and train new talent
• Work to ensure the company has a desirable environment to work in

Skills and Qualifications

• Bachelor’s Degree in Operations Management, Business Administration, BCom, or any other business-related field
• 4-5 years of experience working as an Operations Manager (Agency or start-up experience is an added advantage)
• Strong budget development and oversight skills
• Demonstrated leadership skills
• Excellent communication, interpersonal, analytical, and presentation skills
• Excellent people management and conflict-resolution skills
• Independent thinker with an ability to make tough decisions as well as mitigate potential risks and arising crises