Underwriting Analyst at Heritage Insurance

Job Summary

The role is responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed risks within the set standards.

Key Responsibilities

• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Policy generation and motor certificate issuance
• Preparation of policy documents
• Policy endorsements
• Policy reconciliation
• Policy renewal
• Policy debiting
• Policy cancellations
• Issuance of cover notes
• Issuance of quotations
• Manage renewal invitation and corporate accounts review
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to clients’ enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• Assist clients in identifying our products (policies) that suit their needs in line with insurance principles.
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
• Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Embrace governance requirements touching on KYC/AML
• Record customer complaints with customer complaints champion in the department and offer solutions where necessary.

Qualifications

• Bachelor’s degree in Insurance, Finance, Economics, or other business-related discipline
• Progress towards Diploma in Insurance (ACII or AIIK) will be an added advantage

Experience

• Up to 2 years’ experience in the insurance or financial services industry

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements