Underwriting Supervisor at Africa Merchant Assurance Company ltd

Industry: General Insurance

Reports to: Assistant Underwriting Manager

Job Purpose

The overall purpose of this role is to offer technical support in coordination and collaboration with other underwriters ensuring efficient and accurate processing of insurance applications, compliance with regulatory standards, and effective risk management to support business objectives and customer satisfaction.

Key Responsibilities

1. Supervise the underwriting team within the region in line with delegated authority to ensure achievement of departmental and company objectives in line with the strategic plan.
2. Review the risks accepted in the company to ensure that they are within the set underwriting and reinsurance guidelines.
3. Ensure adherence to company policies and regulatory standards to maintain compliance with industry regulations and internal guidelines.
4. Conduct risk assessments and evaluate potential clients to make informed decisions on coverage and pricing.
5. Develop and implement underwriting policies and procedures to ensure consistency and efficiency in underwriting practices.
6. Monitor and analyze underwriting performance to identify areas for improvement and implement corrective actions.
7. Collaborate with other departments to support business objectives to facilitate smooth operations and customer satisfaction.
8.  Resolve complex underwriting issues and escalations: Provide solutions to maintain customer trust and satisfaction.
9. Collect relevant information and feedback from the market to be incorporated in innovation of new products to meet the changing client’s needs and wide range of products.
10. Establish a proper documentation of risks and timely issuance of certificates,debits,policy documents and endorsements.
11. Review quotations and approve to ensure competitive and accurate pricing for insurance products.
12. Prepare invoices for valuers and risk assessment to facilitate timely and accurate billing for services.
13. Work with assessors for surveys to ensure proper evaluation of risks and claims.
14. Review reports to ensure they tally to maintain the accuracy and consistency of underwriting reports.
15. Conduct due diligence and document authentication of clients to ensure the accuracy and compliance of client information.
16. Provide leadership to the underwriting team through training to enhance performance and achievement of underwriting objectives.
17.  Appraise underwriting assistants to provide performance feedback and development plans.
18. Ensure sufficient policy certificates and maintain an adequate supply of policy certificates.
19. Ensure timely declaration of certificates and covers to ensure all policies and certificates are declared promptly.
20. Prepare weekly certificates reports and provide regular updates on certificate issuance.
21. Establish an efficient renewal process to achieve the set turnaround time for issuance of renewal notices and deliver the desired retention rate.
22. Raising service requests from branches and ensure timely resolution
23. Provide guidance to branch underwriters on various enquiries for risk acceptance.
24. Any other responsibilities assigned to the jobholder  from time to time.

Qualifications and Experience

• A minimum of Bachelor’s degree in actuarial science, Commerce or business related field from a recognized institution.
• Diploma in Insurance (ACII/AIIK)
• Five (5) years relevant working experience,three (3) of which should have been in non motor business underwriting.