Associate Conflict Resolution and Mediation Officer at United Nations High Commissioner for Refugees (UNHCR)

Duties

• Assist in providing an impartial, independent and informal conflict resolution mechanism for addressing the employment-related concerns of UNHCR personnel.
• Assist in conducting mediations, facilitated dialogues and other conflict resolution processes, including mediations referred by the DHC and UN Dispute Tribunal (UNDT).
• Participate in informal and independent fact-finding as required on issues brought tthe attention of the Office of the Ombudsman.
• Offer information and awareness raising for personnel about the functions and mandate of the Ombudsman within the framework of the overall information and communication plan.
• Conduct outreach for conflict resolution, including through field missions.
• Coordinate data and information management activities in the Ombudsman Office:
• Consolidate data and information for the Ombudsman Office.
• Prepare monthly reports including visitor data and trend analysis for the Ombudsman Office.
• Develop information management products such as indicators, templates, maps and dashboards including a comprehensive reporting template for the monthly reports, annual report and thematic reporting of the Office of the Ombudsman.
• Design and implement technical tools such as team mediation surveys and conduct and present analysis tsupport conflict resolution.
• Support the collection, storage, management and protection of data of the Office of the Ombudsman.
• Provide technical and training support tstaff of the Office of the Ombudsman.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience
Years of Experience / Degree Level

• For P2 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree