User Operations Assistant at Transsion

Responsibilities:

Community Growth:

• Contribute to the development and execution of strategies to cultivate and engage online and offline communities across universities and different interest groups.
• Assist in researching and identifying key university and interest group communities relevant to our target audience.
• Develop and implement content-based engagement activities tailored to engage specific communities. Assist with the implementation of online and offline events targeted towards relevant communities.
• Analyze community engagement metrics and report progress to the User Operations Manager

Event Sponsorships:

• Research and identify potential sponsorship opportunities at events aligned with our target audience and community focus.
• Assist with the execution of sponsorship proposals and presentations
• Assist with tracking and measuring the effectiveness of event sponsorships in achieving brand awareness goals.

General Support:

• Assist the User Operations Manager with various tasks related to user onboarding, engagement, and retention efforts. Basic knowledge on social media to engage offline event with online channels.
• Research and analyze user data to identify trends and opportunities for improvement.
• Maintain user-related documentation and processes.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business Administration) or equivalent experience.
• Strong understanding of online and offline community management principles
• Experience with social media marketing and content creation.
• Excellent research and communication skills.
• Proficient in project management tools and data analysis methods.
• Ability to work independently and manage multiple tasks simultaneously
• Strong organizational skills and attention to detail.
• Passion for building and engaging with communities.
• Knowledge of the Kenyan university landscape and different interest groups (a plus)
• Experience with event sponsorship management (a plus).