The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The Urban Economy Branch of UN-Habitat has the mandate to promote local capabilities of local go...
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The BMZ-funded UNITAC project "Just transitions in vulnerable places – Digital solutions for more climate resilient informal areas in Namibia" aims to develop digital tools and data-driven solutions together with national, sub-national and local government institutions and support their efforts to improve climate resilience and upgrading processes in informal settlements. The project supports the utilization of evidence-based and participatory decision-making processes towards localizing the 2030 Sustainable Development Agenda and the New Urban Agenda. Under the overall supervision of UNITAC Manager, and the Chief of Knowledge and Innovation Branch, the consultant will perform the following duties and responsibilities:
Plan and carry out in person and virtual user testing activities, for example: schedule engagements, administer catering and venue arrangements when required, prepare research plans that outline study goals and methodology, develop discussion guides, create information gathering artifacts, and running and moderating user research sessions.
Engage in meaningful interactions and relationships with users using both qualitative (e.g. in person interviews, observations etc.) and quantitative (e.g. surveys) research techniques.
Work closely with UX/UI designer, project coordinator, developers, data scientists to plan and conduct high-impact research that helps develop a better understanding of our users and contribute to creating better products and services that solve users’ problems and meets their needs.
Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
Analyse and present research findings. Generate meaningful insights and actionable recommendations.
Synthesize research findings using appropriate tools and work closely with cross -functional teams to translate them into user stories.
Qualifications/special skills
A completed academic degree (Bachelor or higher) in User Experience (UX) Design, Human-Computer Interaction, Psychology, Anthropology, Information Science, or related subjects is required.
2 years' experience in planning and executing usability tests and in event coordination and management is required.
Expertise in various usability testing methodologies, tools, and software is desirable.
Previous experience working with public sector institutions, particularly local authorities is desirable.
Experience with a wide range of primary and secondary user research and testing methods is desirable.
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