Visa Assistant at Embassy of The United States

Duties

The job holder serves in the Nonimmigrant Visa (NIV) Unit. Performs a full range of NIV services for Kenya, South Sudan and Somalia according to a complex set of immigration laws, polices and workload priorities. Reviews applications and prepares cases for the Consular Officer. Processes visa cases from start to finish including data entry and review, recordkeeping, printing and quality assurance checks to ensure accuracy in support of national security objectives. The position also involves translation duties, the handling of sensitive personal information, and the use of multiple computer databases and applications.  Incumbent is the primary drafter of correspondence and point of contact with the public and requests for security advisory opinion. Incumbent will serve as a backup for the Immigrant Visa (IV) unit or American Citizen Services (ACS) unit as needed.  The incumbent reports to, and is supervised and rated by, the Locally Employed Staff (LE Staff) NIV Supervisor and reviewed by the Deputy Consul General.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  

• A minimum of three years’ experience of office clerical work, involving public contact / customer service is required.

JOB KNOWLEDGE:  

• Must have knowledge of pertinent Kenyan laws, customs, religions and other local factors affecting visa eligibility.  Must have knowledge of general principles of filing, general office procedures, and customer service experience.

Education Requirements:

• Completion of Secondary School is required.
• Two years College studies is required.

Evaluations:

LANGUAGE:  

English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested).

Kiswahili Level III (Good working knowledge, Speaking/Reading/Writing) is required.