Visa Officer (100%) at Embassy of Switzerland

Job Description/Requirements

Main Responsibilities:

• Visa Services:
  • Reception and checking of visa applications
  • Conducting interviews, including high profile visa applicants (VIP)
  • Verification & authentication of documents for the five accredited countries: Kenya, Burundi, Rwanda, Somalia and Uganda
  • Processing visa applications online
  • Applying Schengen standards according to the local Schengen cooperation
• Administrative tasks:
  • Answering phone and e-mail inquiries from the public for five accredited countries
  • Handling of visa fees and accounting
  • Coordination of visa-appointments
  • Classifying visa files and correspondence
  • Keeping visa information up-dated in line with various rules and regulations

Professional qualifications and experience:

• Diploma / University degree in Business Administration from a reputable institution
• Minimum of three years' experience in Visa section
• Excellent computer skills (MS-Office)
• Fluent written and oral knowledge of English and Kiswahili
• Knowledge of a Swiss language a must (German/French/Italian)
• Knowledge of Somali is an added bonus
• Working experience in an Embassy is highly desirable
• Kenyan/East African Work Permit is a MUST

Required skills:

• Highly motivated, committed and able to work in a team
• Ability to deal effectively and in a diplomatic at all levels
• Ability to work independently, under pressure and with a minimum of supervision
• High degree of adaptability and capacity to learn
• Good communication, writing and interpersonal skills
• Precise, dynamic, high level of integrity and loyalty
• Strong service and customer orientation, courteous