Waiter/Waitress at Siaya County Club

 JOB DESCRIPTION

1. Able to prepare all Food and beverage mise-en-place duties prior to service.
2. Able to provide a warm welcome and fond farewell to the guests.
3. Greet guests according to the standards to ensure superior service.
4. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
5. Possess good knowledge of a different kind of silverware.
6. Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
7. Set up the restaurant according to the table plan, cover layout and standards defined by the hotel's management.
8. Make sure all assigned duties prior to service are completed.
9. Attend service briefings prior to each meal period.
10. Know the restaurant menu and Specials of the day.
11. Greet and seat guests.
12. Offer Menu and Wine List and attend to napkins.
13. Take Food and Beverage orders.
14. Serve Food and Beverage orders.
15. Check and clear Waiter’s station during and after service.
16. If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness.
17. Handle all guest complaints in a professional manner.
18. Clear soiled silverware and any other operating equipment to designated wash-up/storage area.
19. Able to generate the final bill from the POS system and offer to guest settlement.
20. To clear and re-set tables according to instructions.
21. To clean all soiled linen to the designated area.
22. Report any theft or damages to Manager/ Assistant Manager.
23. Help other areas of the restaurant such as answering telephones and completing financial transactions.
24. Close the shift at the POS terminal.
25. Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.
26. Able to have a complete understanding of the Restaurant’s operating policies and procedures.
27. Must participate in staff training and briefings.
28. Able to maintain a good teamwork relationship with colleagues.
29. Able to maintain a high standard of personal appearance and hygiene at all times.
30. Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
31. Assist in stocking linens, china, glass, silver, and food items for service.
32. Assist in preparation of smaller items such as toast, soup, or beverages.
33. Able to carry out other reasonable duties and responsibilities as assigned.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to

explain and demonstrate that he or she can perform the essential functions of the job, with

or without reasonable accommodation, using some other combination of skills and abilities.

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques and guest interaction for at least 2 years’ experience in a 4star Hotel.
• Bar knowledge/experience is an added advantage.
• Previous Point of sale system experience required.
• University/college diploma in related discipline preferred.
• Considerable skill in math and algebraic equations using percentages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to accomplish necessary tasks on a computer.
• Requires standing and walking 95% of workday.
• Physical activities include walking, talking, standing, stooping, hearing, seeing, talking, bending, reaching, fingering, feeling, touching, writing, grasping, handling, stretching, balancing, pushing, pulling.