Waitress - Nairobi at Ital Global

About the Client

• Our client in Hospitality sector seeks to engage Waitress with professional, customer-focused, and enthusiastic skills. The job holder will deliver an outstanding dining experience while upholding the brand\\\'s high service standards.

Duties and Responsibilities

• Deliver exceptional customer service and create a welcoming dining experience. 
• Accurately take and serve food and beverage orders in a timely manner. 
• Recommend bakery products, beverages, and promotions to maximize sales. 
• Operate the POS/ERP system and process payments accurately. 
• Maintain high standards of cleanliness, food safety, and personal hygiene. 
• Ensure product displays are attractive, well-stocked, and properly presented. 
• Handle customer inquiries and complaints professionally and promptly. 
• Professional, energetic and team oriented 
• Perform opening and closing duties in accordance with company standards.

Qualifications and Requirements

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field.
• Minimum of 3 years experience as a waitress in a reputable bakery, café, restaurant, or hospitality establishment.
• Excellent customer service and communication skills.
• Professional appearance with a friendly and positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Experience using a Point of Sale POS/ ERP system is an added advantage.
• Strong teamwork, organizational, and time management skills.