Ramani is a disruptive FinTech building infrastructure to enable commerce in Africa. Through our sleek mobile and web application, Africa's micro-distributors can gain quick and easy access to SME-financing. We're operating in a $900B market and are pioneers in our space. We are a Y Combinator-backe... read mored founding team with backgrounds in Computer Science & Finance from Google & Stanford University. We are also backed by the world's leading investors including Village Global & Raba Capital. We are currently based in Dar es Salaam, Tanzania and operating in five major cities in Tanzania.
Our Team: We’re a growing, high-energy global team where everyone plays a critical role in improving our products, processes, and business.
Our Atmosphere: We operate in a hybrid working style with flexible arrangements, a friendly open space work with a view and fun team activities.
Our Culture: Is collaborative, fast-paced, and results driven.
Our Values: We are fast-paced, highly efficient and well adapted, We use data to drive decisions as opposed to gut feelings, We take ownership; we know that we are responsible and accountable for our work, We use a scalable, efficient way to share information and collaborate with others in our organisation, We believe in caring personally while also challenging directly; in line with the Radical Candor Philosophy.
Job Brief
We're looking for a Customer Success Manager (CSM) with a proven track record of managing long-term, strategic relationships with strong interpersonal and analytical skills. You&rs
You will
On-board and train new customers
Build and strengthen customer relationships
Manage incoming calls and emails and handle appropriate follow-up calls and emails
Address, resolve, a
