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  • Posted: May 5, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Ramani is a disruptive FinTech building infrastructure to enable commerce in Africa. Through our sleek mobile and web application, Africa's micro-distributors can gain quick and easy access to SME-financing. We're operating in a $900B market and are pioneers in our space. We are a Y Combinator-backed founding team with backgrounds in Computer Science & Finan...
    Read more about this company


    Customer Success Associate

    You will

    • On-board and train new customers
    • Build and strengthen customer relationships
    • Manage incoming calls and emails and handle appropriate follow-up calls and emails
    • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
    • Coordinate and train all new customer starts in an efficient and streamlined way
    • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
    • Demonstrate the value of Ramani to our customers every day by providing amazing customer support
    • Assist team with executing growth and optimization strategies for our customers
    • Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and customer success best practices
    • Collaborate with cross-functional teams to ensure visibility and alignment
    • Oversee escalations for assigned accounts and team’s accounts
    • Work with product to prioritize customer features and requests
    • Performing any other duty requested by management. 


    Essential requirements

    • At least 3 years of experience in either business development, sales, strategy, or marketing roles.
    • Bachelor’s degree preferred
    • Multi-tasking skills
    • Exceptional verbal communication skills, especially over the phone

    Desirable requirements

    • The ability to solve problems and to think quickly on your feet 
    • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
    • An eye for detail
    • Familiarity with the financial services industry and fintech business models
    • Self-starter, team-oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
    • Experience coordinating internal and external resources and ability to nurture cross-functional relationships

    Method of Application

    Interested and qualified? Go to Ramani Company Limited on to apply

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