Customer Success Associate at Ramani Company Limited

You will

• On-board and train new customers
• Build and strengthen customer relationships
• Manage incoming calls and emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Coordinate and train all new customer starts in an efficient and streamlined way
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
• Demonstrate the value of Ramani to our customers every day by providing amazing customer support
• Assist team with executing growth and optimization strategies for our customers
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and customer success best practices
• Collaborate with cross-functional teams to ensure visibility and alignment
• Oversee escalations for assigned accounts and team’s accounts
• Work with product to prioritize customer features and requests
• Performing any other duty requested by management. 

Qualifications

Essential requirements

• At least 3 years of experience in either business development, sales, strategy, or marketing roles.
• Bachelor’s degree preferred
• Multi-tasking skills
• Exceptional verbal communication skills, especially over the phone

Desirable requirements

• The ability to solve problems and to think quickly on your feet 
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• An eye for detail
• Familiarity with the financial services industry and fintech business models
• Self-starter, team-oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
• Experience coordinating internal and external resources and ability to nurture cross-functional relationships