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  • Posted: Dec 11, 2024
    Deadline: Dec 24, 2024
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    Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.
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    Access to Products for Healthcare (APH) and Networking

    Tasks & Responsibilities

    Strategic Responsibilities

    • Define and articulate the common ambitions, scope and principles related to APH.
    • Develop a long-term networking and representation strategy for Eastern Africa and oversee its implementation.

    Technical and Operational Responsibilities

    Access to Products for Healthcare (50%)

    Planning

    • Participate in the revision and validation of the APH Structure Strategic Plan and present them to the represented sections before their submissions to MSF Executive Committee (ExCom).
    • Participate in the design and review of the APH Annual Planning process that will be presented to the APH executive board.
    • Work with structure management team on defining plans, internal policies, and validation process.
    • Keep track of APH initiative and plans across the represented sections and their respective positions on matters of APH.

    APH Projects

    • Initiate and propose APH related projects to APH structure management team.
    • Design projects in consistent with APH six core activities that are relevant to EA region and movement-wide priorities.
    • Research and provide relevant data and information on specific APH projects to the respective sections for advocacy and information sharing.
    • Regularly update the respective sections on ongoing APH project progress, outcomes, challenges, and articulate needs for support.
    • Flag, with analysis, to represented sections on APH project with potential reputational or operational risks to MSF globally, and/or regionally, with the objective of averting untoward effects on MSF.

    Coordination

    • Bridge information exchanges between represented sections and the APH structures.
    • Gather, analyze and inform on APH Problem Statements/Priorities from Sections represented by the position.
    • Reflect with represented Sections, in group or bilateral, on engagement with APH structure. management team on processes, policy updates, and consolidate feedback to APH structure.
    • Keep regular contact and working relationship with APH Structure Staff (particularly with EA Regional Coordination) to identify synergies, avoid duplications and find common grounds to improve access to products for healthcare.
    • Engage with MSF entities that feed into MSF access (APH) related ambitions in their set-up, including but not limited to, EA PHU.

    Executive Board

    • Represent the Sections’ agenda on the APH Executive Board Meetings.
    • Participate in the appointment of Executive Director and a chair to the Executive Board.
    • As an EBM, review and feedback on the APH strategic plan content and development process.
    • Assume collective accountability, as an Executive Board Member (EBM), for the content of external communications from the APH structure.
    • Support the Change plan of Access Campaign (AC) to the APH model and highlight challenges to the represented sections. As an EBM, oversee and review the Organizational Change Model progress on its deliverables.
    • Participate in drafting and reviewing of SEB regulations before submission for validation by the Full ExCom.

    Communication, Engagement and Networking

    • Draft and/or review a validation process for sensitive external communication pieces from the APH structure.
    • Travel and report to missions/projects in Eastern Africa Region in order to witness, understand, and reflect on healthcare access challenges to populations in distress.
    • Discuss current and future APH projects with field for their relevance and impact for access to healthcare.
    • Engage with MSF stakeholders and other academic and research institutions on potential operational research ideas that fit into the APH objectives, in collaboration with the public health unit
    • Network with other research, humanitarian and charity organizations in EA region who are working on access to products of healthcare in humanitarian settings, for experience sharing/learning, and dissemination of MSF products.

    Other key considerations

    It is important to clarify what responsibilities do not fall under their purview to prevent role confusion and ensure efficient collaboration with other departments. Here are some key considerations for aspects that the role does not apply to:

    • The role does not serve as the ultimate regulatory body for product approvals.
    • It is not responsible for authorizing product licensing or compliance certification, which typically falls under regulatory affairs or legal teams.
    • The lead is not involved in the day-to-day logistics of procurement, warehousing, or distribution of healthcare products.
    • The role does not involve direct management of research and development activities like drug formulation, clinical trials, or product innovation. It may, however, collaborate with research and development projects to align new product development with access strategies.
    • The lead does not oversee product sales, pricing strategies, or commercial marketing activities.
    • The role does not involve providing direct healthcare or clinical services to patients. It focuses on systemic access issues rather than individual patient care or case management.
    • While the lead may recommend partnerships with stakeholders (e.g., governments, NGOs, manufacturers), s/he is not the sole decision-maker.
    • The lead is not the sole driver of healthcare policy reform or advocacy campaigns.
    • Although the role contributes to improving equitable access, it is not solely responsible while the role may support access strategies during crises, it is not responsible for leading emergency response operations or managing crises directly

    MSF Eastern Africa (50%).

    Contribute to strengthening MSF EA’s strategic engagement network in the region, working on a range of topics.

    Networking

    • Engage with a range of predefined stakeholders, including government agencies, multilateral organizations, universities, academics, think tanks, also focusing on specific topics and related platforms.
    • Engage with governments in countries where MSF does not operate but are regionally relevant to the crises we respond to.
    • Identify topics, produce relevant materials, and represent MSF by hosting regular events, meetings and briefings.

    Analysis

    • In close collaboration with multiple internal stakeholders such as the Humanitarian Representation Team (HRT) members and other relevant colleagues, provide advice and support to the development of MSF’s analysis and understanding of the region, as well as advocacy messages and engagement strategies led by others working in Eastern Africa as needed.
    • Remain updated on operational and thematic topics of relevance to the populations MSF assists in the Eastern Africa region.

    Coordination

    • Develop a user-friendly stakeholders/actors’ database.
    • Lead the mapping of actors, wider community and opportunities (meetings, platforms) of relevance for MSF´s networking and representation activities in Eastern Africa across.
    • Track, brief and report on engagement activities and outcomes, to a range of MSF stakeholders across the movement to support our operations and advocacy efforts.
    • Collaborate with existing resources focused on operations, advocacy and representation to define gaps and minimize duplication.
    • Provide back up for advocacy and representation colleagues in the region as needed.

    Other Responsibilities

    • Member of MSF EA Extended Management Team.
    • Member of the Executive Board of APH.
    • Works in close tandem with the APH Structure Management Team - representing - MSF Denmark, MSF Eastern Africa, MSF Germany, MSF Norway, MSF Sweden and MSF UK.
    • Works in tandem with the APH Hub (Eastern and Southern Africa) Representative.
    • Works in collaboration and tandem with MSF EA public health unit.

    Qualifications

    Education

    • A Medical or Paramedical degree from a recognized institution.
    • A Master's degree in Public Health, Health Policy, Pharmacy or Medicine, Health Economics or an equivalent qualification from a recognized institution.

    Experience

    • At least five (5) years of MSF Field experience in at least three (3) different contexts.
    • At least three (3) years’ experience in managing access to medicines, medical devices, or diagnostics at the strategic level in low-resource settings.
    • Familiarity with essential medicine policies, frameworks and global health initiatives (e.g., WHO, Global Fund, GAVI).
    • Demonstrated experience in health/medical qualitative and quantitative research methods.
    • Proven track record of engaging with stakeholders to address barriers to healthcare access.
    • Experience in advocating for price reductions, intellectual property flexibilities (e.g., TRIPS waiver), and equitable distribution is an added value.
    • Demonstrated knowledge of medical humanitarian issues and solid knowledge of or experience in the East and Southern Africa region.
    • Knowledge and understanding of how MSF home Offices Operate.
    • Basic knowledge of International Humanitarian and Human Rights Law is an asset.

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    Social Worker

    Responsibilities include but not limited to:

    • Conducting social assessments, identifying the social support needs of patients/survivors, including legal protection, shelter/housing, financial/vocational, food security, and access to medical and psychosocial support services beyond the project intervention scope.
    • Supporting the provision of comprehensive care to patients and their families, by actively coordinating their work with the other members of the MSF multidisciplinary team (eg. medical, MHPSS) and linking with multi-sectoral services such as protection, safety, security, legal, justice, education, and livelihood.
    • Providing direct social support based on social assessments and facilitating referrals to evaluated external re-sources. Provide systematic follow-up care regarding attendance of clinical appointments and following up on referrals made to relevant multi-sectoral services aimed at improving the quality of life of patients/survivors.
    • Participating in the creation and maintenance of any material needed for the activities of social workers, including facilities and equipment to ensure continuity.
    • Mapping and regular updating of formal and informal support services (incl. existing community resources). Assess the quality of existing support services, with identification of gaps and advocacy for an improved culturally appropriate social response.
    • Maintaining records, statistics, files, and reports on all social work activities and follow up care either provided by MSF or other support services. Ensures reminder phone calls to patients for appointments.
    • Identifying gaps in the available services and with the team prioritizing and developing plans following the objectives of MSF.
    • Responsible for social support expenses (including food, clothes and transport reimbursement), documentation and justification for program use.
    • To participate in meetings as called upon such as technical working groups, CME, child protection meetings etc.

    RESPONSIBILITY 1: Responsible for patient’s social follow up and facilitation of patient’s medical referrals

    • ACTIVITY 1: In charge of preparing and updating social files for SGBV/Trauma/Mental Health/SRH clients who require social interventions.
    • Open a social file and collect all necessary information regarding client social, family and economical status including patient’s contact (mobile phone number, etc.)
    • Refer relevant information to other departments (medical, counselling.)
    • Make sure that the social file is attached to the patient’s file and update it accordingly when necessary.
    • Give the patient education on services provided in the programme and information on institutions/associations within Eastland providing other complementary services
    • ACTIVITY 2: Receive and Process Social Cases
    • Collect and analyse social history of patients presenting with social issues and propose for intervention accordingly.
    • Organize home visit for complementary information if necessary
    • Provide direct assistance related to basic needs or refer if required for complementary support
    • Make sure that social support is given as per MSF Mathare project guidelines.
    • ACTIVITY 3: Facilitate referral of social cases to other institutions/organizations offering complimentary services for both the clinics.
    • After analysing the social situation of the client, the SW write a referral letter to the identified institution or organization and facilitate transportation of patients to access services
    • If necessary, the SW actively liaises with identified partners or accompany the patients to submit the case
    • For minors the SW to maintain close collaboration with the government Children office.

    RESPONSIBILTY 2: Referrals and Admission of SGBV /Mental Health/SRH cases

    • ACTIVITY 1: Facilitate hospital Referral/Admission process for Lavender house SGBV/MH/SRH/Trauma clients who will be admitted in hospital
    • Collect information from both the patients and the relatives to facilitate the referral.
    • Provide adequate information to the relatives on procedures of admission and discharge
    • In consultation with LH supervisor, SW to facilitate the tracing or contact relatives or next of kin in case the client is not accompanied.
    • In case a single parent with young children is hospitalized the social worker will organize for temporary shelter and care while the mother/father is admitted.
    • ACTIVITY 2: In charge of keeping track of admitted and discharged SGBV/MH cases from the admitted hospitals
    • To always give feedback about admitted cases.
    • In consultation with the LH supervisor and Med-ref organise for hospital visits for survivors who might be admitted in hospitals
    • Make sure that once the admitted survivors have been discharged from Hospitals that they are informed that for SGBV/MH follow up they may come to MSF if they wish.

    RESPONSIBLILITY 3: Responsible for social support expenses and follow up of related accountability

    • ACTIVITY 1: Ensure proper use of the social support funds; keep good records and account for it regularly with the supervision of MH supervisor and the Field Administrator.
    • Responsible and in charge of the cash box, monitoring consumption and facilitation of clothes for survivors/patients, and to be the one paying following two step verification of food ordered to patients.
    • Ensure all money used in social room is correctly documented on the appropriate forms with all receipts kept and presented to MH supervisor/ administration in an orderly manner.
    • To make sure that once the money is finished that the returns are correctly and timely handed to MH supervisor.
    • To provide a clear and proper follow up (weekly and monthly) of number of patients, food and prices, clothes and so on.
    • ACTIVITY 2: Support and follow the referral process to other service providers
    • Identify and undertake regular follow up of orphanages and shelters, legal organisations
    • Where children or other survivors from the programme are referred or they can benefit.
    • Document findings and keep the clinic manager and project coordinator informed about quality of care/support provided by other partners.
    • Assist medical staff to identify new referral centres if necessary
    • To continue to update the list of partners that offers other services to SGBV/MH/SRH patients. To provide the list every month to the MH Supervisor and Project Coordinator
    • To be on support for new partnerships

    RESPONSIBILITY 4: MSF Halfway Shelter

    ACTIVITY 1: Record numbers of survivors offered shelter at the clinic and any other appointed facility

    • Follow up with team leaders on how many cases have benefited from shelter either during the night or the weekend.
    • To look for alternative shelter for all the cases that has spent the night in the shelter.
    • Make sure that all information regarding shelter is well documented.
    • Provide a monthly follow up of referrals for shelter

    ACTIVITY 2: Record keeping/ Data and documentation

    • Collect adequate data related to social activities (beneficiaries of food support, other social support, outcomes etc...)
    • In every month be able to give numbers of survivors that have been referred for legal, social, Medical or shelter support.
    •  Ensure confidentiality of the patients’ information

    ACTIVITY 3: Team participation

    • Participate in meetings as required (staff meeting, monthly medical meetings)
    • Participate to CME (Continuous Medical Education)
    • Participate in the periodic program evaluation and objective/action plans
    • To perform any other official task as requested to do so by management even if it is not documented in the job profile.

    Qualifications & Requirements:

    • Education
    • Bachelor’s degre/diploma in Social Work

    Experience

    • Two years minimum in a similar social job; experience with MSF or other NGOs, desirable.

    Method of Application

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