Job Openings at SMEP Microfinance Bank Limited

The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer centric culture at the Branch. 

Key Duties & Responsibilities

• Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives. 
• Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio. 
• Develop and maintain critical relationships at the Branch to enhance business Development
• Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
• Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and Corporate deposits.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of liabilities business including transactional, alternate and direct banking business.
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities & Competencies

• Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank.
• Experience in a Micro Finance Institution will be an added advantage
• Good people Management skills and proven ability to achieve results through others
• Have excellent negotiation, sales and marketing skills
• Strong customer centric skills
• Excellent report writing and presentation skills.
• Good communication skills
• Self-driven, results-oriented individual with a positive outlook
• Must have a clear focus on high quality and business profit
• Able to get on with others and be a team-player with excellent interpersonal skills
• Between 33 to 42 years of age

Qualifications

• Undergraduate university degree in Business related field
• Professional qualifications in Marketing, Accounting or Credit Management will be an added advantage
• Must be adept in ICT
• Applicants must be committed to Christian values with a passion to serve

go to method of application »

We are inviting applications from interested and suitably qualified candidates who are passionate about transforming lives in the society, to fill the following positions:

The successful candidates will be responsible for managing tellers, control movement of money from/to strong room and tellers and ensure tellers observe laid down policies and procedures in performing their duties.

Key Duties & Responsibilities

• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies & Procedures.
• Branch administration roles e.g. link person for service providers at the branch.
• Drive customer service initiatives to ensure customer satisfaction and service delivery at the Branch are enhanced.
• Daily reconciliation of cash (360 degrees view) and submitting daily reports of transactional volumes.
• Monitor the bank safe/strong room, coordinate distribution on money to other tellers, and ensure the balances of all tellers tally at end of day.
• Feed the transaction information into the bank database using various company owned tools and generate receipts for the customers.
• Ensure matters related to Money Laundering and KYC are strongly embedded in the daily operations. These include account opening and reviews, transaction monitoring, reporting suspicions, implementing new requirements, acquire relevant knowledge and training, provide support to superior and subordinates.
• Drive transaction volumes on alternative banking channels.
• Review and ensure all revenue are collected as required and report any revenue leaks.
• Drive account utilization by engaging customers to advice on available channels.
• Ensure optimal staff productivity is maintained through support, mentorship, TAT and customer service.
• Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept

Key Qualities & Competencies

• A Degree or Diploma in a Business related area from a reputable institution; A professional certification in accounting, finance or economics will be an added advantage
• A minimum of 5 years Banking experience both in Banking Operations & Credit Management; with at Least 3 years experience as Teller or cashier in a financial institution will be an added advantage
• Ability to deliver results and meet customer expectations
• Good knowledge of Banking  and the various Banking products and services
• Well versed on Risk Management with analytical skills
• Excellent communication and interpersonal skills
• Problem Solving and analytical skills
• Self-driven, results-oriented individual with a positive outlook
• Good people management & leadership skills
• Between 33 to 40 years of age

Qualifications

• A minimum grade of C+ (plus) in KCSE
• An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized    institution.
• Professional qualifications in Banking, Customer Relationship or Accounting will be an added advantage
• Must be adept in ICT
• Applicants must be committed to Christian values with a passion to serve