Job Openings at World Vision Kenya

JOB PURPOSE

• Individuals working as a Business Analyst III are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are involved as a project team member or lead in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting one or more business functions and one or more highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business.
• Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.
• Business Analysis professionals are innovative, identifying and proposing technology-based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.
• Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department.  Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES

PLANNING:

• Conducts data gathering and analysis to understand business strategy and direction.
• Participates in short- and long-term planning sessions with clients to improve business processes.
• Develops business cases.

LIAISON:

• Serves as the link between the business, third party vendors and the IT technical team.

BUSINESS REQUIREMENTS:

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks and cost vs. benefits.
• Develops, writes, and communicates business requirements and functional specifications for the design and implementation of business solutions.
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

BUSINESS PROCESS:

• Analyzes and recommends improvements to business processes and models.
• Assists with prioritizing business process improvements.
• Documents current business processes and models.

FEASIBILITY:

• Provides factual content to feasibility study for standard development projects and enhancements.
• Assists with drafting of proposals for evaluation by appropriate users and managers.
• Develops and assists in the presentation of business cases.

TESTING:

• Reviews test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
• Develops user test cases and validates test results during user acceptance testing.

KNOWLEDGE, SKILL AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, Business, or another related field.  Or equivalent work experience.
• Requires in-depth knowledge of business operations and systems requirements processes.
• 3-6 years of relevant technical and business work experience.
• Willingness and ability to travel domestically and internationally, as necessary.
• Effective in written and verbal communication in English

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Position Summary

• The Debt Recovery Officer will be responsible for managing and recovering delinquent loans, with a primary focus on accounts above 180 days in arrears and written-off accounts. The role holder will work closely with Branch Managers and other stakeholders to maximize recoveries, minimize loan losses, improve portfolio quality, and ensure effective implementation of recovery strategies while maintaining professional client relationships.

Key Responsibilities & Deliverables

Loan Recovery Management

• Analyze and manage all accounts above 180 days in arrears and written-off accounts.
• Contact delinquent customers and negotiate repayment arrangements.
• Monitor and follow up assigned accounts to ensure recovery targets are achieved.
• Implement proactive and corrective measures to maximize recoveries on long-outstanding loans.
• Develop and execute recovery plans for written-off accounts with the aim of improving recovery rates.

Support Branch Recovery Efforts

• Provide guidance and support to Branch Managers in recovering accounts above 180 days in arrears and written-off accounts.
• Review and analyze long-outstanding delinquent accounts and recommend appropriate recovery actions.
• Coordinate recovery initiatives across branches to improve collection performance and recovery outcomes.
• Work closely with branch teams to ensure timely escalation and resolution of problem accounts.

Field Visits & Customer Engagement

• Conduct branch visits, customer inspections, and recovery field assignments where necessary.
• Verify customer information and assess repayment capacity.
• Trace customers, guarantors, and collateral where applicable to support recovery efforts.
• Prepare field visit reports and recommend appropriate recovery actions.

Recovery Strategy & Portfolio Resolution

• Develop and recommend suitable recovery strategies for delinquent and written-off accounts.
• Document actions taken on each assigned account and maintain accurate recovery records.
• Recommend legal action, restructuring, settlements, recoveries, or account closures where appropriate.
• Support post-write-off recovery initiatives to maximize recoveries and improve portfolio performance.

Third-Party Debt Collection Management

• Liaise with external debt collectors, auctioneers, advocates, and collection agencies.
• Monitor and evaluate the effectiveness of external recovery efforts.
• Ensure compliance with organizational recovery procedures and applicable regulations.
• Recommend engagement or disengagement of service providers based on performance.

Reporting & Analysis

• Prepare daily, weekly, and monthly recovery reports.
• Analyze trends within the 180+ days and written-off portfolio and recommend corrective actions.
• Track recovery performance against targets and provide management updates.
• Maintain accurate records of recovery activities, customer engagements, and resolutions.

Qualifications & Competencies

Education & Experience

• Bachelor’s Degree in Business, Finance, Accounting, Economics, Law, or a related field from a recognized university.
• Practical experience in credit management, debt recovery, collections, or microfinance operations.
• Proven experience handling accounts above 180 days in arrears, non-performing loans, and written-off accounts is an added advantage.
• Demonstrable knowledge of loan recovery processes, portfolio management, and negotiation techniques.

Skills & Attributes

• Excellent negotiation and customer relationship management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High level of integrity, accountability, and professionalism.
• Ability to work independently and under pressure to achieve recovery targets.
• Strong time-management and organizational skills.

go to method of application »

Position Summary

• The Debt Recovery Officer will be responsible for managing and recovering delinquent loans, with a primary focus on accounts above 180 days in arrears and written-off accounts. The role holder will work closely with Branch Managers and other stakeholders to maximize recoveries, minimize loan losses, improve portfolio quality, and ensure effective implementation of recovery strategies while maintaining professional client relationships.

Key Responsibilities & Deliverables

Loan Recovery Management

• Analyze and manage all accounts above 180 days in arrears and written-off accounts.
• Contact delinquent customers and negotiate repayment arrangements.
• Monitor and follow up assigned accounts to ensure recovery targets are achieved.
• Implement proactive and corrective measures to maximize recoveries on long-outstanding loans.
• Develop and execute recovery plans for written-off accounts with the aim of improving recovery rates.

Support Branch Recovery Efforts

• Provide guidance and support to Branch Managers in recovering accounts above 180 days in arrears and written-off accounts.
• Review and analyze long-outstanding delinquent accounts and recommend appropriate recovery actions.
• Coordinate recovery initiatives across branches to improve collection performance and recovery outcomes.
• Work closely with branch teams to ensure timely escalation and resolution of problem accounts.

Field Visits & Customer Engagement

• Conduct branch visits, customer inspections, and recovery field assignments where necessary.
• Verify customer information and assess repayment capacity.
• Trace customers, guarantors, and collateral where applicable to support recovery efforts.
• Prepare field visit reports and recommend appropriate recovery actions.

Recovery Strategy & Portfolio Resolution

• Develop and recommend suitable recovery strategies for delinquent and written-off accounts.
• Document actions taken on each assigned account and maintain accurate recovery records.
• Recommend legal action, restructuring, settlements, recoveries, or account closures where appropriate.
• Support post-write-off recovery initiatives to maximize recoveries and improve portfolio performance.

Third-Party Debt Collection Management

• Liaise with external debt collectors, auctioneers, advocates, and collection agencies.
• Monitor and evaluate the effectiveness of external recovery efforts.
• Ensure compliance with organizational recovery procedures and applicable regulations.
• Recommend engagement or disengagement of service providers based on performance.

Reporting & Analysis

• Prepare daily, weekly, and monthly recovery reports.
• Analyze trends within the 180+ days and written-off portfolio and recommend corrective actions.
• Track recovery performance against targets and provide management updates.
• Maintain accurate records of recovery activities, customer engagements, and resolutions.

Qualifications & Competencies

Education & Experience

• Bachelor’s Degree in Business, Finance, Accounting, Economics, Law, or a related field from a recognized university.
• Practical experience in credit management, debt recovery, collections, or microfinance operations.
• Proven experience handling accounts above 180 days in arrears, non-performing loans, and written-off accounts is an added advantage.
• Demonstrable knowledge of loan recovery processes, portfolio management, and negotiation techniques.

Skills & Attributes

• Excellent negotiation and customer relationship management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High level of integrity, accountability, and professionalism.
• Ability to work independently and under pressure to achieve recovery targets.
• Strong time-management and organizational skills.

go to method of application »

Position Summary

• The Debt Recovery Officer will be responsible for managing and recovering delinquent loans, with a primary focus on accounts above 180 days in arrears and written-off accounts. The role holder will work closely with Branch Managers and other stakeholders to maximize recoveries, minimize loan losses, improve portfolio quality, and ensure effective implementation of recovery strategies while maintaining professional client relationships.

Key Responsibilities & Deliverables

Loan Recovery Management

• Analyze and manage all accounts above 180 days in arrears and written-off accounts.
• Contact delinquent customers and negotiate repayment arrangements.
• Monitor and follow up assigned accounts to ensure recovery targets are achieved.
• Implement proactive and corrective measures to maximize recoveries on long-outstanding loans.
• Develop and execute recovery plans for written-off accounts with the aim of improving recovery rates.

Support Branch Recovery Efforts

• Provide guidance and support to Branch Managers in recovering accounts above 180 days in arrears and written-off accounts.
• Review and analyze long-outstanding delinquent accounts and recommend appropriate recovery actions.
• Coordinate recovery initiatives across branches to improve collection performance and recovery outcomes.
• Work closely with branch teams to ensure timely escalation and resolution of problem accounts.

Field Visits & Customer Engagement

• Conduct branch visits, customer inspections, and recovery field assignments where necessary.
• Verify customer information and assess repayment capacity.
• Trace customers, guarantors, and collateral where applicable to support recovery efforts.
• Prepare field visit reports and recommend appropriate recovery actions.

Recovery Strategy & Portfolio Resolution

• Develop and recommend suitable recovery strategies for delinquent and written-off accounts.
• Document actions taken on each assigned account and maintain accurate recovery records.
• Recommend legal action, restructuring, settlements, recoveries, or account closures where appropriate.
• Support post-write-off recovery initiatives to maximize recoveries and improve portfolio performance.

Third-Party Debt Collection Management

• Liaise with external debt collectors, auctioneers, advocates, and collection agencies.
• Monitor and evaluate the effectiveness of external recovery efforts.
• Ensure compliance with organizational recovery procedures and applicable regulations.
• Recommend engagement or disengagement of service providers based on performance.

Reporting & Analysis

• Prepare daily, weekly, and monthly recovery reports.
• Analyze trends within the 180+ days and written-off portfolio and recommend corrective actions.
• Track recovery performance against targets and provide management updates.
• Maintain accurate records of recovery activities, customer engagements, and resolutions.

Qualifications & Competencies

Education & Experience

• Bachelor’s Degree in Business, Finance, Accounting, Economics, Law, or a related field from a recognized university.
• Practical experience in credit management, debt recovery, collections, or microfinance operations.
• Proven experience handling accounts above 180 days in arrears, non-performing loans, and written-off accounts is an added advantage.
• Demonstrable knowledge of loan recovery processes, portfolio management, and negotiation techniques.

Skills & Attributes

• Excellent negotiation and customer relationship management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High level of integrity, accountability, and professionalism.
• Ability to work independently and under pressure to achieve recovery targets.
• Strong time-management and organizational skills.