Career Openings at Clinton Health Access Initiative

Responsibilities

•  Acts as the primary liaison with all global operations teams.
•  Shares responsibilities with Regional Safety and Security Managers for incident response management across all CHAI teams, with specific responsibilities for global teams.
•  Identifies, trains, and manages S&S liaisons on each global and operations team.
•  Provides operational support to the S&S Department, including the day-to-day work planning and execution of team strategies.
•  Works closely with Regional Safety and Security Managers and Liaisons to ensure that all department delivery deadlines are met.
•  Develops and coordinates accurate reporting to be shared as needed with a variety of audiences, including CHAI leadership.
•  Manages and tracks incidents and develops all incident reports for CHAI leadership.
•  Leads S&S-related training for individual travelers and new hires, including sharing all available internal and external resources.
•  Develops and formalizes S&S training across the global Safety and Security Department.
•  Maintains and routinely updates S&S Portal Page.
•  Assist the Senior Manager in planning of S&S department team building meeting as required
•  Conduct country visits with liaison with the Regional Managers as required to learn about the S&S challenges and operations

Qualifications

•  Bachelor’s Degree or equivalent
•  Operations and/or security experience (4-5 years), ideally with an international organization or global non-governmental organization.
•  Ability to be effective in high-pressure situations, handle multiple tasks simultaneously, and set priorities.
•  Practical project management experience, including working with various stakeholders across numerous departments.
•  Strong organizational skills, including tracking and supporting multiple work streams for diverse colleagues.
•  Ability to work independently while also collaborating on shared work with colleagues.
•  Strong writing, editing, and research, with excellent attention to detail.
•  Ability to communicate effectively with people of varied professional, cultural, and educational backgrounds and under pressure.
•  Ability to plan work streams in a detailed manner.
•  High levels of proficiency in Microsoft Word, Excel, PowerPoint, and internet applications.
•  Strong work ethic, supported by commitment and follow-through.
•  Demonstrated interest in international affairs, risk management, and /or global development.

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Responsibilities

Leading Investigations

•  Serve as investigation manager for internal investigations, including assigning investigation teams, writing and reviewing TORs, interview documentation, outcome reports, and sharing recommendations with CHAI leaders; assist external investigations as needed, by providing counsel with relevant information and acting as a CHAI liaison.
•  Provide professional expertise to CHAI’s team of internal investigators, Global HR, Safety & Security, impacted staff and managers, and to CHAI’s senior leadership, while maintaining strict confidentiality
•  Liaise with legal counsel to evaluate and advise CHAI leadership and Global HR on country-specific investigation requirements, processes, and risk mitigation
•  Support CHAI’s complaint response mechanisms, including monitoring a third-party whistleblower hotline and responding to open complaints
•  Maintain CHAI’s investigations procedures, and engage with counsel to routinely assess and update procedures as necessary to adhere to legal compliance

Training and Development

•  Own and update CHAI’s existing safeguarding and respectful workplace-related training content (online and in-person materials) and develop new training materials
•  Organize and conduct Focal Point Trainings for all new Focal Points (FPs), and make recommendations for new FPs in line with the diversity of CHAI’s global community
•  Build and promote additional safeguarding capacity across human resources (global and country) by sharing resources and training on conducting investigations and international best practices, such as managing gender issues in the workplace
•  Support program and country teams to incorporate safeguarding protocols, risk assessments and mitigation plans into their programmatic activities
•  Collaborate with external consultants to develop additional safeguarding resources as needed

Monitoring and Evaluation

•  Maintain Global HR’s safeguarding tracker, outlining the status of complaints received, and lead weekly safeguarding meetings
•  Develop a safeguarding risk matrix to help identify and proactively manage current and emerging safeguarding risks
•  Prepare and distribute quarterly safeguarding summary reporting to CHAI leadership
•  In partnership with Global Operations & Contracts, provide quality and timely responses to donor assessments and review grant proposals to ensure alignment on safeguarding reporting
•  Develop M&E measures to ensure policies and procedures are implemented and executed CHAI-wide

Strengthening Policies & Knowledge Management

•  Provide guidance to CHAI leadership on navigating highly sensitive situations, including supporting leadership when reporting safeguarding concerns to relevant parties
•  Promote knowledge sharing, documentation, and dissemination to all CHAI staff of existing safeguarding materials and best practices
•  Research and develop new tools and resources to support survivors of sexual abuse, harassment, and exploitation, including survivors of gender-based violence
•  Continually assess CHAI’s safeguarding program and identify gaps in knowledge and recommend appropriate enhancements

Additional Tasks

•  Act as a Focal Point and member of CHAI’s Safeguarding Committee
•  Support CHAI’s background check rollout
•  Other duties and projects, as assigned

Qualifications

•  Bachelor’s degree with 7-10 years of experience, with at least 5 years of managing safeguarding policies and programming
•  Comprehensive knowledge and understanding of IASC’s 6 Core Principles and international standards and best practices related to safeguarding, PSEAH, and GBV
•  Previous certifications and trainings in conducting investigations or related subjects
•  Experience leading sensitive internal investigations, including those related to PSEAH
•  Demonstrated ability to build and maintain positive strategic working relationships within a culturally and geographically diverse organization
•  Experience communicating with donors and other external partners, including in written response to safeguarding related-inquiries and assessments
•  Experience developing safeguarding resource materials, including training curriculum, guidance tools and best practice documents
•  Demonstrated ability to maintain a high level of confidentiality and to work with empathy and compassion
•  Excellent communication and active listening skills, presentation and facilitation skills, and demonstrated proficiency in both written and spoken English
•  Highly proficient project management skills, with strong organizational skills and the ability to manage and prioritize workload