Career Openings at RefugePoint

The primary role of this position is to implement the food assistance program, ensuring that the intended clients receive their food rations in time.
 
The core responsibilities of this position
 
Food Distribution

• Receive assigned food referrals in the database, create interventions, and schedule deliveries; 
• Generate and prepare lists of clients in the food program and determine the food quantities needed per location;
• Create food orders and submit them to the Social Work Program Manager for approval;
• Update the shared monthly schedule indicating the support needed for food distribution;
• Communicate with clients in the food program to ensure they are aware of the support they are entitled to;  when and how they will receive the food program support; how to raise queries or complaints, and any other communication needs that may come up related to the food program; 
• Jointly with an Admin representative; verify that the delivered food is of good quality and meets the specifications in the order;
• Receive the food items from the Admin representative and issue to the clients. Hand over to the Admin representative any balance of items at the end of the distribution in each location;
• Ensure that each recipient signs on the hard copy list and digitally on TaroWorks. Sync the data after distributing in each location;
• Take stock of the food distribution exercise and note the emerging issues. Resolve what can be addressed on-site while keeping the Social Work Program Manager in the loop. 

Record keeping and reporting 

• Create and maintain physical food distribution records fully signed by clients at each distribution for all locations;
• Update the electronic database records to ensure all activity is captured, including case notes and delivery records with food case notes on distribution anomalies that may affect households;
• In conjunction with the Monitoring, Evaluation, and Reporting team, carry out monthly reconciliations of database records to ensure that all records tally with the procurement and physical distribution records;
• Generate monthly, quarterly, and annual activity reports and share these with the Social Work Program Manager.

  Program improvements

• In conjunction with the Social Work Program Manager & other members of the urban team, organize dialogue sessions with program recipients to increase their knowledge and understanding of nutrition needs, and proper food handling; 
• Work with the Monitoring Evaluation and Reporting Manager as well as the Social Work Program Manager to design and implement regular surveys to determine the nutritional value of the food basket provided by RefugePoint and capture client feedback and wishes;
• Identify gaps in the food program processes, make recommendations, and escalate promptly;
• In consultation with the Social Work Program Manager, review and update the food program guidelines & standard operating procedures (SOPs);
• Participate in periodic market surveys of the food basket and provide feedback to the Social Work Program Manager; 
• Provide regular feedback to the Social Work Program Manager and the procurement team on the quality of the food delivered as well as all feedback provided by program recipients.
• Attend to other duties as assigned by the supervisor

Requirements:

Either:

• Bachelor's degree in Business Administration or another related field with at least two years of experience in stores and inventory management OR
• Diploma in Business Administration with at least three years of experience in stores and inventory management OR
• Degree in Social Work or related field with at least two years of experience in psychosocial programs
• Experience with databases and data software;
• Good interpersonal and communication skills.

Desirable Requirements:

• Knowledge and experience in warehouse operations, supply chain management, procurement, and logistics.
• Experience working with refugees and host communities.
• Experience in implementing food programs.
• Experience working with the Salesforce database.
• Analytical and report writing skills.

Special Requirement:

• Recent Police Clearance Certificate

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The primary responsibility of the Livelihoods Associate is to support the Livelihoods team in implementing RefugePoint's Urban Refugee Livelihoods Program in Nairobi. The key role for this position will be monitoring and mentoring supported clients. The Livelihoods Program is part of RefugePoint's broader stabilization and empowerment services, and the successful candidate will work closely with other staff in the coordination of holistic assistance. This position reports to the Livelihoods Officer.

Core responsibilities of the position

Project implementation and monitoring

• Participate in regular monitoring of the supported beneficiaries, update their progress and emerging issues through planned field visits;
• Work closely with clients receiving business grants to help them establish and run their businesses profitably; provide business advice, and constructive coaching to clients;
• Conduct mentorship to granted clients to enhance success of their businesses;
• Work closely with business community monitors and provide monthly reports on businesses progress;
• Maintain comprehensive, clear client records in the database and/or in clients' files;
• Assist in compiling of all monitoring information on a regular basis and documentation of lessons learned from field visits and project activities;
• Assist in developing appropriate tools for use in monitoring and reporting on clients' progress.

Direct service provision

• Identify and assess suitable refugees to engage in Livelihoods activities according to RefugePoint's standard operating procedures;
• Support refugees to develop practical small business plans, review business plans, and supporting disbursement of grant funds;
• Facilitate training for refugees in basic business skills (bookkeeping, marketing, savings, etc.) according to RefugePoint's curriculum;
• Follow up on disbursed cash grants and ensure receipt of cash by clients through telephone calls or conducting field visits.

Collaboration

• Help clients access new markets through market linkage opportunities;
• Actively participate in graduation sessions for clients in collaboration with Social Workers;
• Maintain established relationships with external partners.
• Any other duties as assigned.

Required Qualifications:

• Degree in Business Administration, Economics, Entrepreneurship or other related studies;
• At least two years experience with urban livelihoods or with vulnerable populations;
• Experience in the use of computer and office software packages (MS Word, MS Excel etc) and knowledge of spreadsheet and database packages;
• Ability to provide continuous input to the organizations' processes, implementation of new systems etc;
• Strong business and analytical skills;
• Good English communication skills, both oral and written;
• Typing skills with a minimum speed of 40 WPM.

Desired Qualifications

• Excellent command of the most common methodologies to identify, assess, and monitor income generating activities with a proven record of achievements;
• Experience working with refugees;
• A high degree of cultural sensitivity and ability to adjust to changes;
• A great sense of self motivation and ability to work with a high level of autonomy;
• Ability to remain flexible in a dynamic environment;
• Ability to work well in a team and promote teamwork.

Special Requirement

• Recent Police Clearance Certificate