Career Opportunities at Aga Khan University Hospital

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
• Register and admit patient’s accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Account for and balance all monies collected from patients on daily basis
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
• Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

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Responsibilities:

• Receive and analyse all specimens in the Laboratory
• Maintain appropriate internal controls on all processes in the Laboratory to ensure validity of reports.
• Monitor and manage routine and planned preventive maintenance of equipment in the Laboratory.
• Perform tests with maximum efficiency utilizing reagents appropriately by following laid down standard operating procedures to achieve expected turn-around time.
• Communicate urgent/critical/abnormal test results to appropriate clinicians with recommended period of time and maintain appropriate documentation.
• Observe/comply with Health & Safety requirements in the laboratory by maintaining high standards of hygiene and general cleanliness in the work area.
• Participate in quality improvement and patient safety initiatives

Requirements:

• Diploma in Medical Laboratory Technology from a recognized institute
• Registered with the Kenya Medical Laboratory Technician & Technologist Board
• 3 years working experience.
• Current practicing license
• Valid Basic Life Support (BLS)
• Well versed in the required discipline
• Team player
• Attention to detail
• Good communication skills