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Bridge International Academies is the world’s largest education innovation company serving the 700 million families who live on less than $2 USD per day. We strive to provide the highest quality education product to the more than 100,000 students who attend Bridge’s more than 400 nursery and primary schools across emerging markets in Africa and (...
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Description
Bridge Kenya
Bridge Kenya is a life-changing community school program. It is one of four community school programmes run as part of NewGlobe’s education portfolio.
Bridge Kenya opened its first school in Nairobi’s Mukuru Kwa Njenga, in 2009. Now, it supports community schools across 43 of the 47 counties. Bridge Kenya partners with communities, parents and teachers to deliver life-changing education and provide a gateway to success for underserved families.
Since 2015, Bridge Kenya’s national (KCPE) exam results have continued to prove academic excellence, significantly outperforming national averages. Community school graduates have gone to top secondary schools and universities; both within Kenya and the US.
About the Role
The Construction Supervisor is responsible for the construction activities for the allocated school sites. This includes ensuring that prior arrangements are made for effective project start up, smooth work progress and payments, effective decision making and finalized project close-out. You will also be responsible for the liaison between the school sites and the headquarters in terms of information flows and record keeping. This is a full time fixed term role.
What You Will Do
- Site Appraisal: Carry out initial site visit, document the site characteristics, evaluate the implications of site conditions to construction and prepare a report.
- Project Start-up: Carry out all tasks that are necessary for the construction to commence effectively and complete the start-up checklist for approval.
- Contract management: Prepare standard contract for site specific issues, discuss it with headquarters and manage it throughout the construction period.
- Materials management: Prepare the standard schedule of materials, prepare materials requisitions, confirm orders and deliveries, ensure proper materials acceptance procedures are duly applied, retrieve from site and forward to headquarters the delivery notes and invoices, request payments and file away the payment acknowledgement.
- Labour management: Source qualified skilled and unskilled laborers, manage labour records, manage labour payments, retrieve from site and forward to headquarters the invoices and time sheets, request payments and file away the payment acknowledgement.
- Programme Management: Carry out day-to-day monitoring of progress of work on site, such as repairs, demolitions, tracking to ensure project targets are met, planning and implementing remedial measures in case of programme slippage, including feedback information for programme improvement. Carry out early morning daily calls, prepare daily email reports and prepare weekly work programmes.
- Workmanship and Quality Control: Communicate the quality standards, implement procedures to ensure that work meets them, monitor and provide feedback information for improved quality.
- Payments: Compute or modify budget estimates for approval, prepare payment requests for approval, confirm and record payments completed and balances and file away the payment acknowledgement.
- Records Management: Implement the proper entering and updating of site records including the site book, invoices, time sheets and prepare summary reports as required.
- Labour Relations: Ensure the employment of only desirable workers on the school sites, maintain smooth labour relations and provide feedback information for improved quality.
What You Should Have
- Bachelor Degree or Higher Diploma in Building, Construction Management, Civil Engineering, Quantity Surveying or related field.
- Minimum of 5 years’ experience in site supervision on busy sites preferably in labour intensive project.
- Should have good knowledge of basic construction technology and practices.
- Should be a good planner, well organized and able to carry out simple analysis tasks.
- Should be able to source skilled labour locally and handle labour-related issues arising on site from time to time.
- Excellent writing and oral communication skills are required.
- Good people management skills that result in timely meeting of deadlines.
- Ability and willingness to accept instructions, accept criticism and positive feedback, while being very adaptable and flexible.
- Flexibility and willingness to travel to various school sites across Kenya.
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
go to method of application »
About the Role
You will be responsible for inspecting construction sites to ensure the work meets Bridge quality standards. The Inspector must work in conjunction with the construction supervisors to ensure the timeliness of project construction and completion as well as the adherence to provided specifications. The role requires frequent travel from one construction site to another. This is a full time fixed term role.
What You Will Do
- Responsible for maintaining quality and consistent construction management practices at all our schools.
- Work in conjunction with the construction supervisors and the foremen to ensure the timeliness of project construction and completion as well as the adherence to provided specifications.
- Construction work supervision for allocated school sites.
- Carry out detailed initial site survey including site analysis.
- Measure existing facilities and prepare measured drawings.
- Prepare, maintain and update detailed schedules of completed work.
- Develop a report that captures the work status, labor usage and material status for all the sites assigned.
What You Should Have
- Bachelor’s degree or Higher Diploma in Civil Engineering, Construction Management, Quantity Surveying or a related field.
- Good knowledge of current construction technology and practices
- Minimum 5 years of experience in construction management
- High level of honesty/integrity and ability to deliver under pressure
- Well- organized with excellent writing and oral communication skills
- Ability and willingness willing to accept feedback including instructions, corrective and positive feedback
- Ability to interact with all parties on-site and be able to implement quality policies and procedures
- Ability to communicate complex ideas concisely
- Active listening and presentation skills
- On-the-run problem solving/decision-making skills
- Analytical and interpretation skills
- Self-motivated and ability to work with minimal supervision
- Flexibility to travel across all our construction school sites in Kenya.
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
go to method of application »
Group
The Operations Team is responsible for the execution, and management of the entire sequence of processes required to service the activities of each school, and to provide that support at scale in the most cost efficient and effective way possible. It is the nerve center of the work that is done in any region, and is the interface that brings all school-level support functions together through it's different departments - Customer Care, Revenue Assurance, Facilities and Supplies, Instructional Oversight, Quality Assurance, IT Operations, and Supply Chain. The Operations Leadership is responsible for providing overall leadership to the team, through the supervision of all routine tasks, coordination between all teams, oversight of all systems, processes, and data capturing, and ensuring that the work done by the team is done in the most efficient and cost effective way possible to enable us to better service our parents and government partners, provide a better experience for our employees, and a stable platform on which we continue to scale our work.
Department
The schools run by Bridge, have to operate in the most efficient and effective way possible to enable us to provide life changing education that is affordable to families living below the poverty line, and to governments with limited resources. This means there is no room for waste and inefficiencies. The Operations Team is responsible for the design, execution and management of the entire sequence of processes required to service the activities of each school, and for providing that support at scale in the most cost efficient and effective way possible. Operations is the nerve centre of the company and is the interface that brings all school-level support functions together. Our mission is to provide a better service for our parents and governments, a better experience for our employees, and a stable platform on which we continue to scale our work.
About the Role
- The Director, Operations is responsible for setting up the processes, systems and staff to ensure operational performance of the entire network of schools. This includes supply chain, quality assurance and customer care, revenue assurance, facilities and supplies,Instructional oversight and IT Operations.
- Programme Management - managing programme managers responsible for everything from preventative fraud management, facilities and repairs, instructional and academic delivery through systems compliance
- Supply Chain - overseeing our warehousing, inventory management, procurement and logistics, making sure every school has all the resources needed in the most cost-effective and efficient way possible, while negotiating with global suppliers;
- Quality Assurance (QA) - our internal data-driven, field-based audit and monitoring team. The QA team is the auditing arm of our academy operations (facilities, materials & supplies, personnel and processes) against set standards and policies to ensure total compliance.
- Customer Care Call Centre - provides telephonic and online issue resolution support to parents, school staff, community members and members of the general public. This department is the first line resolution center for any and all issues that may arise at the school, or community-level. The team manages multiple contact channels (such as phone, email, whatsapp, and the web) to handle inquiries, and provide resolution. The team also works closely with all departments to ensure that all issues not resolved by them are escalated to the appropriate department within the organization for prompt resolution.
- IT Operations - is responsible for last mile delivery of technology, ensuring that everyone from school staff to executives, all have the functioning technology they need to excel at their jobs. It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centres, finance teams, warehouses, and more.
- You will be responsible for ensuring every school operates effectively; That school staff are supported by being provided with the correct tech assets, learning materials and teaching supplies; That an accurate count of all learning materials and supplies is maintained; That instructional delivery runs effectively by ensuring accurate forecast of learning material needs, proper maintenance of existing inventory and on time delivery of projected quantities; That the provision of service to ensure all issues are captured and resolved, is carried out in a prompt, professional and caring manner; and That continuous data collection and analyses is used to quality assure and drive process improvements
- This is a high-impact role for someone who loves standing up systems and processes from the ground up and taking on challenges on a large scale.
What You Will Do
- Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.
- Work with and leverage team support from the global teams to ensure operations are aligned to global processes and systems.
- Be responsible for all operational performance indicators of our academies, including but not limited to:
- Improving adherence and compliance to existing systems and processes
- Striving for operational excellence in a resource-constrained environment
- Continually iterating and improving systems
- Building a zero-tolerance environment for fraud and leakage
- Learn, reinvent, optimize and manage every aspect of the operations of a Bridge Academy and the necessary headquarters support, from supplies management to classroom instruction to cleaning to customer care.
- Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the Bridge model.
- Do or lead every job in the entire academy operations and support to some extent. No job is too big or too small.
What You Should Have
- At least 8+ years of post-undergraduate, full time work experience
- Work experience managing a multi-unit retail environment
- Work experience in emerging markets
- Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
- Work experience in a fast-paced environment with dynamic priorities and demands
- Work experience developing and managing a culture of total focus on customer satisfaction
- Work experience drastically improving the productivity and reducing cost of a product or service
- Work experience managing and coordinating several distributed teams to deliver on a tight schedule
- Record of building data-driven operational systems
- Record of engaging in and leading cross-functional teams and initiatives
- Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
- Excellent written and verbal communication skills
- Excellent organizational, leadership, analytical, problem solving and strategic thinking skills
- High integrity with zero tolerance for any unethical business practices
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
go to method of application »
The People Group
Our people are at the core of what we do, and supporting a diverse workforce that spans many industries, and many cultures, while at the same time keeping everyone aligned to our mission and mandate takes focus and determination. We work at massive scale. We are responsible for ensuring we support each team member to succeed, aligned to business goals and constraints. We are responsible for our human capital, administration of all offices and support functions, and employee engagement. We are data-driven, and leverage technology to make informed decisions and work processes. We are the champions of our culture. We value continuous learning and extensive collaboration, and have strong focus on performance. We are evidence-based, outcomes driven and lead through service.
People Operations
People Operations manages each employee's life cycle with us, with a focus on contracting, benefits, compensation, payroll, and date-driven performance management. We are the first point of contact on most issues for our team members, ensuring our policies support and encourage a strong and effective team. Working across hundreds to thousands of employees, we work at scale, with large amounts of data, leveraging technology to improve employee systems and support.
About the Role
The Manager, People Operations performs a wide range of HR, administrative and office support activities for Kenya and Uganda Offices. A large part of the role will be supporting the organization to ensure the efficient operation of the organization. This position requires an individual who possesses excellent organizational skills and the disposition to work well with other department members. This role will report to the Director, People.
What You Will DoProactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at our academies
- Manage investigations and grievances processes in conjunction with departments and Legal
- Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
- Manage employee welfare initiatives; ensure that the Company understands employee motivations and needs/wants
- Proactively organize trainings across the Company to ensure that employees are updated on the skills they need
- Ensure employee engagement is part of the office culture
- Coordinate the flow of information both internally and externally
- Consider new systems, tools, and processes to improve the ongoing service delivery operations of Human Resources
- Manage payroll and personnel documents
- Work with the Director, People on specific people related projects
What You Should Have
- Degree from a top undergraduate institution, preferably with Business Administration and Human Resources specialization
- Minimum six years of post-undergraduate, full-time work experience in Human Resources with two years managerial experience
- Work experience, particularly with large numbers of field staff and a diverse staff skillset
- CIPD/HR Related qualification
- At least five years’ experience handling HR advisory/management issues and administrative duties
- Proficiency in Ms Office
- Fluency in English, written and spoken
- Ability to multi-task
- Good judgment in trouble shooting, problem solving, awareness of own limitations, strong interpersonal skills and internal motivation essential
- Knowledge of principles and practices of basic office management
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
go to method of application »
Group
Our people are at the core of what we do, and supporting a diverse workforce that spans many industries, and many cultures, while at the same time keeping everyone aligned to our mission and mandate takes focus and determination. We work at massive scale. We are responsible for ensuring we support each team member to succeed, aligned to business goals and constraints. We are responsible for our human capital, administration of all offices and support functions, and employee engagement. We are data-driven, and leverage technology to make both informed decisions and work processes. We are the champions of our culture. We value continuous learning and extensive collaboration, and have strong focus on performance. We are evidence-based, outcomes driven and lead through service.
Department
People Operations manages each employee's life cycle with us, with a focus on contracting, benefits, compensation, payroll, and date-driven performance management. We are the first point of contact on most issues for our team members, ensuring our policies support and encourage a strong and effective team. Working across hundreds to thousands of employees, we work at scale, with large amounts of data, leveraging technology to improve employee systems and support.
About the Role
- The Officer, People Operations role is a generalist position that operates at the front lines of People department at Bridge.
- The ideal candidate should exceptionally possess high attention to detail, a strong work ethic, and ability to manage multiple workflows and projects simultaneously. You are level-headed, disciplined, and thoroughly understand that HR must protect the Company’s interests and policies and guide employees through their career life cycles at Bridge at the same time.
- You have a very good understanding of HR best practices and employment/labour law frameworks in Kenya, and are certified by the IHRM. Last but not least – you are a gritty, never-say-die doer who relishes challenges
What You Will Do
- Separations Process: lead and "quarterback" separations processes, including department, asset, and financial handovers - involves IT, Admin, and Payroll Accountant
- Onboarding Process: lead and "quarterback" teams from IT, Admin, etc. in ensuring that staff are successfully on boarded
- Payroll Verification: work with Payroll Accountant to ensure that all contractors and employees are properly represented with the right deductions/additions, if any. Generate monthly report for managers on headcount
- Staff Benefits: supporting staff with questions about health coverage, managing additions to coverage, dealing with other health coverage issues
- Asset Management: ensure that all staff have the assets they need; deal with asset recovery processes and exchanges/one-off needs. Heavy interfacing with IT and Admin
- Leave Management: assist employees with leave, generate monthly report for managers on leave balances
- Disciplinary Procedures: work with the HR Director on managing these procedures
- Appeals, Grievances, Investigations: lead these processes with some direction from the HR Director
- Staff Documentation: ensuring that offer letters, contracts, probation confirmations, and change of status documents are appropriately handled
What You Should Have
- Strong adherence to systems and process
- Experience working with a culturally and socioeconomically diverse workforce
- Minimum of four years of full-time work experience in Human Resources
- Good working knowledge of Microsoft Office; technologically competent/quick learner
- Work experience in fast-growth, rapid-scale contexts, particularly with large numbers of field staff
- Outstanding written and verbal communication skills
- High energy and enthusiasm level; willingness to do whatever necessary to get the job done
- Microsoft Dynamics NAV experience preferred
- Bachelor's Degree, preferably with Business Administration and/or Human Resources course specialization, with exemplary academic performance
- IHRM certification
You’re also
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
Method of Application
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