Career Opportunities at Fairmont Hotels & Resorts

Are you a fresh Information Technology graduate? Are you a computer guru who’s passionate about everything IT? Then an internship with us is the right place for you. In your 6 month Internship, you will be learning various IT systems, assist in providing administration support, maintaining our network and computer systems among other ICT service.

What's in it for you:

• Employee Benefit Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Maintain and troubleshoot all network and computer related issues;
• Integrate security, physical control solutions for all confidential data and systems;
• Monitor performance and manage parameters to provide fast responses to front-end users;
• Integrate and configure computer networking for best performance;
• Troubleshoot and repair of hardware, operating systems and applications;
• Monitor and maintain computer systems and networks;
• Identify security gaps and provide relevant solutions in consultation with the Operations manager;
• Test and evaluate all new technology including M&E systems e.g. database systems, websites etc.;
• Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required
• Help install and support of all ICT hardware and software
• Provide overall administrative support to the Opera, Materials Control, Symphony, Music styling and their interfaces

Your experience and skills include:

• Experience in hotel segment preferable
• Bachelor graduate in IT field
• Excellent communication skills (verbal and written)
• Flexible and detail oriented
• Basic understanding of Cisco CLI
• Basic understanding of network end point devices eg. Ruckus controllers, Gpon, Access points
• Basic experience with network setup and management
• Basic understanding of user support on Desktops, android, IOS, MS desktop & cloud services.

go to method of application »

Are you a seasoned hotelier with a vast understanding in all matters laundry? Are you a detail and goal oriented individual who leaves nothing to chance in pursuit of ensuring that guests are satisfied? As a Laundry Supervisor, you get the chance to lead our more than capable laundry team in perfecting our industry leading laundry services for our guests.

What's in it for you:

• Employee Benefit Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Conduct daily briefing with laundry and linen attendant, issue all information related with hotel operational
• Supervises continually condition of machines, tools and other supplies as our standard to make guest satisfied
• Makes monthly report, about loss and profit of laundry operation
• Ensure efficient collection of guest laundry and the timely return after wards implement quality check before delivery
• To conduct training the staff on improving laundry and linen productivity, courtesy and discipline
• Responsible on regular inventory of all linen, laundry chemical and cleaning equipment which are related to work area and maintenance the accuracy of data’s given to superior
• Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering. 

Your experience and skills include:

• Minimum experience of 1 – 2 years with international chain hotels as Laundry Supervisor.
• Computer literate in the Windows environment.
• Have a great communication skills.
• Having education background in Laundry/Hospitality position
• Knowledge and capability in operating and maintaining laundry equipment and machinery
• Good knowledge and experience in maintaining material and fabric.
• Conversant with Health and Safety oriented
• Service Focused Personality

go to method of application »

We are looking for an individual with hospitality experience who wants to join our Reservations team! The Reservations Agent is responsible for handling all incoming telephone calls and emails as well as administering bookings in our busy and exciting hotel environment. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Assist in the optimisation of hotel occupancy & average room rates by ensure all reservations are accurately actioned within the same working day.
• Process and input transient, FIT and corporate reservations following hotel reservations policy. Handle enquiries for group bookings (business & leisure) via email or phone. 
•  Ensure that all details are updated in a timely manner for group bookings (chasing of options, contracts, rooming lists, proforma invoices, prepayment etc.)
•  Respect and apply the hotel’s pricing policy and implements the Revenue Management policy.
• To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
• To be up to date with restricted dates, special offers and promotions
• Complete checks for duplicate bookings and take necessary action
• Handles and resolve all customers complaints in an efficient manner
• Ensure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the Reservations Manager.
• Ensure that any requests are passed onto the relevant department for action
• Offer and explain “ALL” Loyalty Programme to customers.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Any other duties assigned from time to time by the Department Manager/Supervisor

Your experience and skills include:

• Previous experience within luxury hotels or a similar role
• Excellent communication, presentation and interpersonal skills 
• Good team player
• Good organisational skills.
• Fluent in English - spoken & written.
• Computer literacy in Microsoft programs (Outlook, teams), Opera and Microsoft Office applications
• Proven track record of surprising and delighting guests to provide exceptional service
• Ability to communicate clearly and efficiently in English, both verbal and written.