Career Opportunities at HF Group

Overall Job Purpose

The System and Cloud Infrastructure Administrator will define and support both on premise and cloud infrastructure to provide buildout groups with a secure and standard operating environment for development and production workloads. The role holder will also work as an intermediary between development and infrastructure teams to recommend solutions that are sustainable for all parties

Principle Accountabilities

• Providing leadership and guidelines for monitoring performance of on premise and cloud virtual machines, databases, storage, scale sets, automated alerts, Databases and VPN connections.
• Day to day Management of various security of infrastructure such as Just-in-Time Access (JIT) and communication port restrictions.
• Logging and managing cloud related support calls - Incident management.
• Backup monitoring and performing restores for all cloud data center servers.
• Managing Azure networks i.e. local network gateways, virtual networks and VPN connections.
• Virtual machine scale set upgrades and image creation.
• Planning and execution of infrastructure related changes such as promotion of scale sets.
• Managing roles and rights on Azure subscription and Azure active directory.
• Monitoring Azure costs and billing.
• Capacity planning for both public & private cloud and on premise infrastructure.
• Provide report to Management regarding consumption, bills and other factors as may be required from time to time.
• Act as liaison between internal teams and level 2 and 3 infrastructure support partners.
• Document all procedures and processes related to HF system administration and management.
• Configuring, troubleshooting and administering the Microsoft Windows Server Operating System 2012, 2016 & 2019 and key roles, including; Active Directory, DNS, DHCP IIS, FTP and Clustering.
• Monitoring Server health and taking the necessary measures to ensure optimal performance.
• Monitoring email services (hybrid) to ensure availability is as stipulated in the SLA
• Continuous Documentation of the servers and the roles assigned
• Patch management of windows environment (enterprise and server)

Minimum Qualifications, Knowledge and Experience

• Degree holder in Information Technology from a recognized University
• Experience with Azure, Amazon Web Services, Google Cloud Platform.
• Certifications in various system administration courses such as MCSE, Azure administration and architecture, Linux, Solaris, Windows server etc.
• Experience with automation, Git and continuous delivery
• Practice in designing and implementing business continuity / disaster recovery and high availability plans.
• Good troubleshooting aptitude
• A minimum of 3 years working experience in infrastructure administration with bias in cloud
• One or more IT certification such as in Microsoft systems, cloud administration and Unix/Linux administration.

Key Competencies and Skills

• Results oriented
• Excellent interpersonal skills
• Analytical thinker
• Problem solving skills
• Good communicator
• Self-driven
• Team player

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Overall Job Purpose

The Level 2 Support Officer will deliver ICT support to all Banking systems by providing technical assistance, analysis and solutions to issues reported, generation of reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained so as to support and contribute to the bank’s strategic objectives now and in the future.

Principle Accountabilities

• Execute and monitor tasks and programs as outlined in the appropriate task schedules.
• Troubleshoot and analyze problems and either solve them or correctly escalate to the appropriate analyst or vendor without undue delay and coordinate the resolution.
• Speedy closure of the issues and problems assigned to the analyst with pro-active prioritization and feedback.
• Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption - educate users to resolve simple recurring problems themselves.
• Install and perform minor repairs to software following the genuine installation or repair instructions.
• Assist in Inventory Management, Software Licensing and receipt of software, hardware, stationary and other IT supplies.
• Help enhance relationship with vendors in conjunction with the corporate leadership.
• Prepare status reports and monitor, analyze and evaluate the performance of various systems.
• Identify performance degradation trends and problem areas and actively participate in resolution.
• Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
• Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.
• Work closely with other IT teams to ensure systems are integrated correctly to provide the required services
• Man the Service desk and assign tickets to respective technicians as applicable

Minimum Qualifications, Knowledge and Experience

• Degree holder in Information Technology from a recognized University (min – 2nd class upper or equivalent).
• A minimum of 1 year working experience in a busy IT environment as a systems analyst with hands on role in application administration.
• IT certification s in ITIL, COBIT, Oracle, Ms SQL

Key Competencies and Skills

• Results oriented
• Excellent interpersonal skills
• Analytical thinker
• Problem solving skills
• Good communicator
• Self-driven 
• Team player.